Question about Visioneer OneTouch 9220 USB Color Scanner

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Scanner says it is lock, but it isn't

I have a Visioneer 9220 scanner and when I try to scan I get a message that it is lock and to unlock it.

I have release the scan lock on the bottom of the scanner, but still keep getting this message an it won't copmplete the scan process.

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  • Jeremy2112 Mar 25, 2009

    "Scanner says it is lock, but it isn't"

  • MR KLEEN May 06, 2009

    Scanner says it is locked and is not. I have used it once and paid nearly 200.00 for it new. When I begin to scan it jogs back and forth 2-3 times about 1/4 of an inch and stops. I get a message to "UNLOCK THE SCANNER". I have mechanically unlocked it / downloaded the latest driver (twice) / checked the ac adapter to make sure it is correct / plugged it directly in to the wall / AND I opened it up, advanced the light bar to the end of travel and plugged it back in. It responded by returning to it's "home" position smoothly and accurately and still refuses to scan when prompted.



    WHAT NEXT???

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I had the same problem. The scanner car is stuck on the travel rail. Disconnect the scanner and remove the top. Turn over and remove 4 screws holding top to bopttom body. Turn right side up and push in very hard on the lower riight side of body to release snap in holding top to bottom. There are four snaps, one at each corner of scanner. Do the two rear snaps next. Then the left front should slip off. Unfold top toward front so as not to pull butoon wires out of track in bottom body. Clean 1/4" rail at rear of scanner and apply small amount of vaseline. Move car by turning gears at left rear to get to all of the rail. Reassemble. Happy scanning.

Posted on Sep 19, 2009

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The power adapter is bad. What are the power requirements for this unit i.e visioneer 9220 USB scanner


Hello! You can actually get this directly from Visioneer for $19.99.
http://www.visioneer.com/products/parts.asp?PN=9220
Otherwise the power specs in the manual are here.
Power supply Input voltage/frequency 100 Vac, 50/60 Hz (Japan) 120 Vac, 60 Hz (North America) 230 Vac, 50 Hz (Europe) Output voltage/watt 12 V DC, 15 watt maximum
http://support.visioneer.com/downloads/Manuals/9220/9220_Install.OT3.EN.pdf
If this helps, please give a positive rating. Good luck to you!

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