Question about GE Profile CustomStyle PSC23MGSWW 36" 22.7 Cu. Ft. Side-by-Side Refrigerator w/ CustomStyle Configur...

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GE Profile Arctic Side x Side Refrigerator PSC23MGNA

Freezer temp varies from -25°F to +20°F and refrigerator varies from 32°F to 45°F during a few hours. It won't hold a steady temperature on either side. It's about 3-4 years old. Thermostat sensor and temperature control panel have been replaced with no effect. Temperature settings in refrigerator seem not to be able to correct these extremes.

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  • nouser user Jun 22, 2007

    The compressor runs ok. The freezer reaches -25°F. When this happens the refrigerator side is usually around 42-45° Too warm for me.

    It seems as if the freezer side gets too cold and the refrigerator side gets too warm. This doesn't happen all the time though.

    I replaced the motherboard and this didn't fix anything either.

    I get the feeling that the refrigerator is asking for cooling and the freezer can't move the cold air into the refrigerator. Can this happen?

    Is there some fan control system that moves the cold freezer compartment air into the refrigerator compartment?

  • nouser user Jun 30, 2007

    That didn't cure the issue. Thanks for your suggestions. So far the motherboard, a temperature sensor and the thermostat control assembly have been replaced. I'm now awaiting, 4 sensors, a fan and an air diverter damper control. If this doesn't cure the problem I'll probably need to buy a new refrigerator.

    Today the temp in the freezer reached 40° and the fridge 48°. A couple hours later the freezer was at -24° and the fridge was at 42°. Now the freezer is at 10° and the refrigerator is at 32°. Some pretty wild swings, 64 degrees in the freezer and 16 degrees in the fridge in about two hours time.

  • nouser user Jul 11, 2007

    Well damn. This time I've had the air diverter damper control, the fan motor in the freezer, and another sensor replaced and still no luck. I'm beginning to believe this GE is the refrigerator from hell. There was no ice buildup in the unit.

  • nouser user Jul 17, 2007

    Well the freezer is still varying temperature from -20°F to +30°F. One thing has changed. Now the refrigerator is only just able to reach 40°F on it's coldest setting.

    I think most of the replaceable parts have been replaced. It's possible that a that was replaced was defective I have a GE tech coming out next week to give me a diagnosis. This model is a cabinet depth unit and I think they running around $2,700 MSRP. I'd hate to think I'd have to replace it.

  • nouser user Jul 31, 2007

    Fixed. The problem was with the motherboard. The first replacement motherboard was defective.

  • Anonymous Jan 08, 2008

    I have the same exact problem, but my fridge is 1yr 3months old, and I paid $3200.  I just want a refund from GE.  This is unacceptable.

  • nouser user Apr 26, 2008

    My issue was finally resolved.  A GE tech with a computer came out and re-replaced the motherboard with a different one.  He stated that the original replacement was not working properly.  I think that there was a recent modification made to these motherboards. My first replacement MB didn't correct the problem.  


    The tech said that the unit was going into it's defrost cycle too often.  The tech told me that prior to running a defrost cycle these refrigerators go into a chill down mode to protect the frozen food during the defrost cycle. Hence my freezer would read -20 on the thermometer as it was getting ready to run the defrost. Later it would read +20.  I pointed out to him that the ice cream was either too hard to scoop or it was so soft you almost could pour it out so that the programming didn't work.


    He did say that the cabinet models have the highest complaint rate of all their refrigerators.  Anyway the new replacement MB seemed to moderate the frequency and severity of this performance.  After this experience I'd also never buy another GE Refrigerator.  I'd also reconsider buying any GE appliance in the future.

  • fwkdog Jul 01, 2008

    My GE Profile is 2 yrs old and I have the same problem i.e. frig and freezer temp will not regulate to mfg spec. I came home to find all my food spoiled! It seems many GEs have had this problem, I agree GE should do something, there are expensive units. I have had 2 "redesigned" MB replaced within 7 days to no avail

  • thoida Sep 22, 2008

    My fridge is also bahaving very badly....  over the last year.   The water was intermittent.    The water started working again.   The Ice maker stopped working, then started and stopped again.   The freezer would melt everything. Now it seems normal.  Now over the last two weeks, the Fridge side is 29F all the milk if freezing.    Our fridge is over 5 years old.   how much does a mother board cost - it's gotta be less than the fridge! 

  • amplouffe1 Apr 26, 2009

    My fridge is having the same issue. The fridge side is freezing over due to the problem. A repair tech came out to evaluate the situation which cost $70. He said it needs a new motherboard. Since I purchased the unit 21 months ago there is no warranty onthe motherboard...$600 to buy one. He said he would install it at no extra charge, but $600!!! This is ridiculous and obviously by the complaints should be under warranty for a longer period of time, if GE is going to continue to manufacture motherboards of such poor quality.

  • Anonymous Mar 12, 2014

    the temperature control is not lit

  • Anonymous Mar 25, 2014

    my GE Profile, pfss6pkw, refrigerator control buttons are going crazy changing temps,beeping that it is changing and turbo cool going on and off what can it be the control unit or just sensor pins"

  • Anonymous Mar 25, 2014

    my GE Profile, pfss6pkw, refrigerator control buttons are going crazy changing temps,beeping that it is changing and turbo cool going on and off what can it be the control unit or just sensor pins"

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My GE Profile is 1.5 yrs old and I have the same problem. I came home to find all my food spoiled! It seems many GEs have had this problem, I agree GE should do something, there are expensive units.

Posted on Apr 25, 2008

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I have a GE PSS25NGN and yesterday the refrigerator was at 95 degrees Fahrenheit! and the freezer was around zero. A chocolate bar in the refrigerator was melted, but the ice cream in the freezer was perfectly fine. The house was only at 65 degrees, so the refrigerator was generating heat from somewhere. Where the extra 30 degrees came from is beyond me. Today it's working just fine with no food in the refrigerator. I'm not sure how to proceed. I don't trust it after it ruined all the food in the refrigerator.

Posted on Mar 29, 2012

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I too have the same problem with a GE Profile side by side with the Freezer on the bottom. It seems if you buy GE your destined to experience problems with your purchase. Definitely an issue they should address as I'm sure they know full well about the issues with their products.

Posted on Aug 02, 2008

I have had a GE fridge for 2 years and the same trouble with maintaining the temps. Called GE they came out and installed a motherboard no charge for the board BUT THERE WAS A $168.00 LABOR CHARGE !!!! Now it is 6 months later and the same thing is happening again, called GE they say the board is under a 5 year warranty , HOWEVER there will be a charge for labor and I am guessing it will be $168.00 @#$%^&* CROOKS!!! DONT BUY GE!!!!!!!!!!!!!!!!!!!!!!!!!!

Posted on Jun 15, 2008

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Check that compressor is not cutting out on overheat and hence cooling stops. feel compressor when it has been running for some time and see if it over hot

Posted on Jun 18, 2007

  • douglas smith Jun 22, 2007

    yes there is a fan drive moving air into the fridge. try unplugging for 24 hrs if you can and see if it works then or remove back panel of freezer and see if excessive ice build-up. also you may have an ice blockage in return duct from fridge

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