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Canon Laser Class 7000 - 'RECEIVED IN MEMORY' showing on display

Hello! I have a Canon Laser Class 7000 (Model: H12013) here in my office and although it both sends and receives faxes, there is a message that says 'received in memory' on the panel display. Co-workers have reported not receiving some faxes they were expecting, so I suspect these are sitting in memory on the machine. Do you know of a way to dislodge these from memory and get them to print out? I'm also looking for a user manual for this fax machine... apparently the original grew legs and walked out the door in times past.

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  • Tony DeLano
    Tony DeLano Jan 16, 2009

    Thanks so much, eagle338! That worked perfectly. Do you know where I can get the user manual for this fax machine? I saw some postings on fixyourownprinter.com that indicated some people may have an electronic version of the manual available, but thought I'd ask you first. This will help me self-troubleshoot such issues with the machine in the future.

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Hello Tony,

You are right about that. The messages are indeed sitting in memory.Here's the procedure to print them out.
Step1: Press the memory reference button in the one touch speed dial panel
Step 2:Press the search keys(arrow keys under the one touch dialing panel)until the option "print document" is highlighted and then press SET.
Step 3:Press the search keys again to select the transaction ID of the document you wish to print and then press SET.
Step 4:Press # to print the whole document or * if you wish to print only the first page.

Posted on Jan 16, 2009

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