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''WINDOWS DVD MAKER HAS STOPPED WORKING''

Dear Sirs:
I am experiencing a problem with the PC and I would like you help me in the following:
When I try to create a DVD of video with the program “Windows DVD Maker'' at moment to burn this one, I get the following warning:
''WINDOWS DVD MAKER HAS STOPPED WORKING''
A problem caused the program to stop working correctly''
The program then stop and aborting the same one. I tried to find the cause using the following:
1- MSConfig to disable services from running when Windows start.
2- MSConfig to troubleshoot startup problems.
Up to the moment I do not find the cause, therefore I would like you say me if there are other options.
Sincerely.
Sergio Menendez.
Data:
e-machines PC
Model:W5233.
Serial:00144-173-474-904.
WINDOWS VISTA SP1.

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The optimal thing to do is remove the software program and re install it. Just as a word of warning if you don't know what services should be starting up with windows you should not disable any. Its fine to disable programs from the start up options, but as a rule of thumb stay away from the services.

Chances are this is a software program problem not computer.

If it still does not work, please post your question more thoroughly. Good Luck.

Posted on Jan 16, 2009

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Posted on Jan 02, 2017

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When was the last time it was working fine?

• Do you have any third party CDDVD burning software?
• Are you able to burn DVD's using windows explorer?


First I would suggest that you try burning using another DVD and check if it works.

Method 1

Try one or more of the following:
Verify that the DVD burner is connected properly to your computer and powered on, and that any necessary software drivers for the DVD burner are installed. You can check your hardware settings in the Device Manager by doing the following:

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http://windows.microsoft.com/en-us/windows-vista/Troubleshoot-problems-with-creating-a-DVD-Video-using-Windows-DVD-Maker

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http://windows.microsoft.com/en-US/windows-vista/Burn-a-CD-or-DVD

Method 3

Check in the event viewer to know the cause of the DVD burning failure and post back with the details.
What information appears in event logs? (Event Viewer)
http://windows.microsoft.com/en-US/windows-vista/What-information-appears-in-event-logs-Event-Viewer


Hope this helps!

Halima S - Microsoft Support.
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What OS are you using? Ultimate, Premium, Basic?
Windows DVD Maker has stopped working Issue : While trying to create DVD in Windows DVD Maker in Vista, or while creating a DVD from Windows Movie Maker, which uses Windows DVD Maker, the burn process stops with error message.

Error message : " Windows DVD Maker has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. "

Cause : Windows DVD maker stops working because of incompatibility with one or more codec files which are outdated or incompatible with the particular project or the DVD Maker software itself.


Resolution :

These Codec files should be located and renamed to resolve the issue.

1. Open Start menu and type Event Viewer in the Start menu search bar. Open Event Viewer from the menu.

2. In the Event Viewer window Click on Windows Logs in the left panel

3. Click on Application Logs under Windows Logs

4. Locate error messages listed in the Central panel of the Event Viewer window and double click the error to check if this is log is related to DVD Maker.

Sample Error Log :

Problem signature

Problem Event Name: APPCRASH
Application Name: DVDMaker.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b5b0
Fault Module Name: nevideohd.ax
Fault Module Version: 4.6.15.0
Fault Module Timestamp: 459bb828
Exception Code: c0000005
Exception Offset: 00008b89
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1062


5. Locate Fault Module name, it should be a file with extension .ax.

6. Once the file name is identified, try to locate the file in C:/Windows/System32 folder. ( Please click on Show Contents if the files are not listed Automatically ).

7. If the files are not listed in System32 folder, search for the file, with search containing system files and folders.

8. Locate the file and rename it.

9. Check if the issue persists. If the issue persists and the error message again appears, locate the new .ax file that is causing the issue from the Event Viewer, error log.

These steps will resolve the issue instantly without a restart.


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