Question about Compaq Presario 5000 PC Desktop

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My USB dont work

It said ; Window cannot load the device for this hardware. The driver may be corrupted or missing (Code 39).

What can be done to correct this?

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  • Calvinrueb87
    Calvinrueb87 May 11, 2010

    Well that depends on what is saying that. Does it say that when you plug in a device? It may be talking about the drivers for the device instead of the usb drivers. Your USB may be fine, it's the device that has the problems. However here is something to try:



    Right click on My computer,click on manage.



    on the left side there should be Device manager, click on that and the right side should show a device tree. the last catigory should be universal serial bus controllers, right click and uninstall all of them, if it says that you need to restart, wait to do that untill you've uninstalled them all. If you are using a usb mouse or keyboard, you will need to find a PS2 mouse to use in the mean time, because this will disable all of your usb for a moment. once that is done, restart. open the same window as you did before and look to see if the catigory came back, if not then right click the very top of the tree (it's your computer name) and tell it to search for new hardware. it will find and install all of your usb.

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Http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&product=92867&

go here and follow directions when you get to the drivers page for your computer just download drivers that you need they have them all.
God Bless Greg

Posted on Jan 15, 2009

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Either the drivers for the flash drive aren't present (that's rare) or the flash drive itself is bad. Usually that happens when it's pulled out from the USB port without first stopping it (right click the flash drive icon in the taskbar and choose Safely Remove Hardware, then choose that drive, stop it and close the window then pull it out).
Once in awhile, I have seen systems that just don't like some flash drives. Check to make sure it still is good by plugging into another computer to see what happens.

Posted on Jan 15, 2009

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Posted on Jan 02, 2017

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