Question about Bell & Howell Sidekick 1400 Path-Through Scanner

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A one inch line from top to bottom of page only on page 2

My Bell & Howell Sidekick 1400 has a one inch line from top to bottom of page only on page 2. Page one looks fine. I have taken it apart and can't find any obstruction or dirt or paper or glue or anything. What could problem be? Only on page 2 running duplex!

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Its good you narrowed it down to 2nd side duplex. It has to be dirt on the glass of the scanner. Its possible that dust has gotten into the ccd or camera area. Take a flash light and see if you can see anything stuck which is black on the glass or if it has a scratch on the glass.

Posted on Mar 04, 2009

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My scanner is now adding a page with a black line that runs from top to bottom of the page and the actual document scanned is page 2. But the document is fine with no line through it. Does this mean that...


Check your scanner software settings. It is probably set at duplex ever time you start to scan. That is why you get two pages for every pass, the front and the back. You must place the document in the feeder in a way that the front side of the document is page 2. You may want to flip it next time you scan. So the main question is why there is black line from top to bottom? That is because there is a piece of dirt stuck on the glass of the scanner. You see, this scanner actually does two scanning when a page runs through it: the front and the back in duplex mode. So there are two scanners in side the box. The front page scanner apparently is dirty and needs to be cleaned with clean cloth and lens cleaner.

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One sided scanning is fine, but two sided scans have a 1/4 inch black line vertically down the left side. Cleaning does nothing.


When you say one sided scans are OK, are you using the ADF (auto document feeder) or the flatbed? Are you using the ADF for the two sided scan? What parts have you cleaned thus far? A little more info please?

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When scanning a document, such document stays with the previous document scanned and wont save as a different file. How can I separate what I'm scanning from what I scanned previously on my computer? How...


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1 Answer

The scanner leaves a black streak on page only when in duplex mode. I have cleaned and cleaned and cleaned the parts the manual suggests and the streaks are still there.


Check if the glass is scratched. Try scanning in two different brightness levels. If the size/thickness of the streak varies and is also with 'steps' (when zoomed) then it is glass related. If the streak is same thickness and crisp at ends, it could be Scan module problem.
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1 Answer

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http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00899181&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=3204785
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On sidekick 1200, The right corner of many pages get bent or torn. It happens with an older one and a brand new one.


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1 Answer

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1 Answer

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It can be a nightmare to find out what is causing the dog ear page or folded page at the corner. Check your glass **** inside the scanner to make sure its seated in the scanner properly. The big one is the check the metal paper guides in the scanner paper path. If a guide is bend it will hook the paper and cause it to fold over.

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