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Dell fax machine will not recognize incoming fax call on comcast cable telephone line

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  • Anonymous Mar 05, 2009

    i can ot receive fax

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Direct from COMCAST FAQ:

Do fax machines work with Comcast Digital Voice service? Yes. However, there may be some equipment brands or models that are incompatible with Comcast Digital Voice® service. Click here to review a list of equipment that has been known to have compatibility issues with Comcast Digital Voice service.

Posted on Jan 15, 2009

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My fax machine is saying off hook but the printer is working


Hello, my name is Steve. It sounds like your Fax machine has detected that the phone lie to your machine is still "opened".

The Fax board that detects the signal for the incoming fax tone is either not connected or it has an open circuit.

If you have another cable that goes to the Fax try this as a replacement. If this corrects the problem, then the fault is the cable from the connection of the wall to the fax machine.

If this does not, then if you have another source, connect it...like a telephone. If you hear a dial-tone then it is not the line-in.
The part that failed is the Fax-card or the Logic board...

I hope this helps, best regards,steve

Aug 18, 2015 | Canon Pixma Mx459 All-in-one Inkjet...

1 Answer

Receiving faxes whilst connected to a phone line automaticly


Check video for 'fax receive set up' in similar model:


Manual receive: In coming call receives like telephone
Fax/tele: Incoming call rings like telephone if its not fax, if incoming is fax it will entered in fax mode automatically
Automatic: Incoming call converts in fax mode after ring count ends( ring to answer option also avail in fax set up mode rage 1-6 rings)
Fax: Incoming calls straight away converts in to fax mode.( this option only for dedicated fax lines)
Set up your best option as per your requirement.

Nov 29, 2012 | HP LaserJet 3050 All-In-One Printer

1 Answer

8860 wont send or recieve fax on cable modem


Fax machines usually only work over regular phone lines, not through digital cable or DSL systems. If your phone is a VOIP phone, it is a digital system and your fax will not work. It needs to be plugged into the Plain Old Telephone System (POTS) which is an analog system.

May 05, 2012 | Xerox Office Equipment & Supplies

1 Answer

All of my test fax are no answer. I have the


Your cable modem is not normally a source for telephone line that the fax machine will support. If you have telephone service through Comcast, You need to contact them about proper hookup to configure your fax line.

Apr 12, 2010 | HP Officejet 6310 All-In-One InkJet...

2 Answers

How do I use use a distinctive ring to separate the incoming fax from the incoming normal calls I want to direct to the answering machine. I am from S. Africa. I am using an all in one Samsung SCX-4521F. I...


Firstly, you will need to get a 2nd ringtone from your phone provider. Most of them will provide a designated "fax ring" (not a new number) for little or no cost.

In DRPD mode, you can receive a call using the Distinctive Ring Pattern Detection (DRPD) feature. “Distinctive Ring” is a telephone company service which enables a user to use a single telephone line to answer several different services.

Using the Distinctive Ring Pattern Detection feature, your fax machine can “learn” the ring pattern you designate to be answered by the fax machine. Unless you change it, this ringing pattern will continue to be recognized and answered as a fax call, and all other ringing patterns will be forwarded to the
extension telephone or answering machine plugged into the EXT. jack. You can easily suspend or change Distinctive Ring
Pattern Detection at any time.

Before using the Distinctive Ring Pattern Detection option, Distinctive Ring service must be installed on your telephone line by the telephone company. To set up Distinctive Ring Pattern Detection, you will need access to another telephone or someone available to dial your fax number from outside (a cell phone will do!).

To set up the DRPD mode:

1 Press Menu until “Fax Setup” appears on the top line of the display.
2 Press the scroll button ( or ) until you see “Receive Mode” on the bottom line and press Enter.
3 Press the scroll button ( or ) until you see “DRPD Mode” on the bottom line and press Enter.
4 When “Set” displays on the bottom line, press Enter.
“Waiting Ring” appears on the display.
5 Call your fax number from another telephone. It is not necessary to place the call from a fax machine.
6 When your machine begins to ring, do not answer the call.
The machine requires several rings to learn the pattern.
When the machine completes learning, the LCD displays “End DRPD Setup”.
If the DRPD setup fails, “DRPD Ring Error” appears. Press Enter when “DRPD Mode” displays and retry from step 3.
7 To return to Standby mode, press Stop/Clear.
When the DRPD feature is set up, the DRPD option is available in the Receive Mode menu.

To receive faxes in the DRPD mode,
you need to set the menu to DRPD;

NOTES:
• DRPD must be set up again if you re-assign your fax number, or connect the machine to another telephone line.

• After DRPD has been set up, call your fax number again to verify that the machine answers with a fax tone. Then have
a call placed to a different number assigned to that same line to be sure the call is forwarded to the extension telephone or answering machine plugged into the EXT. jack.

• In Tel mode, you can receive a fax by picking up the handset of the extension phone and then pressing the remote receive code Alternatively, you can press On Hook
Dial
(you can hear a fax tone from the remote machine) and then press Start on the control panel of your machine.
• In the Fax mode, the machine answers an
incoming call and immediately goes into fax
reception mode.
• In Ans/Fax mode, the answering machine answers an incoming call, and the caller can leave a message on the answering machine. If the fax machine senses a fax tone on the line, the call automatically switches to Fax mode.
• In DRPD mode, you can receive a call using the Distinctive Ring Pattern Detection (DRPD) feature. This option is available only when you set up the DRPD Mode.

The full user manual for your machine is located here

Hope that is of help to you :)

Nov 09, 2009 | Samsung SCX 4521F All-In-One Laser Printer

1 Answer

Dell printer A940 fax trouble


Unless you have 'VOIP' telephone service with Comcast, your FAX will connect through your home's telephone line, not the internet (or modem). You would connect your phone line to the all-in-one printer, then follow Dell's instructions for use. Good luck!

Apr 18, 2009 | Dell A940 All-In-One InkJet Printer

1 Answer

Cannot receive auto faxes


This is a known problem with the MX850 - Canon thinks it works, but it needs to be FAX Only when you're out of the office and TEL PRIORITY when you're in the office - then you hit "Hook" when you hear an incoming call as a fax tone. It's a manual answer machine when in TELEPHONE Priority

Mar 18, 2009 | Canon PIXMA MX850 Multifunction Printer

2 Answers

I have changed from a 2 line phone system to a 1 line. I am still using the same 2 line wireless telephone/answering machine. The telephone will only work for outgoing calls and not for incoming. The HP...


I just bought a used hp 3200se and am trying to use it as a stand alone fax. It (so far) does not answer incoming calls. I found that I can manually answer a fax call and then the machine seems to work fine.
I tried connecting to ...oh, by the way, I have digital phone service from Comcast, an analog line and it seems to work fine. So maybe the 6310xi is the same or maybe there are setting to deal with a digital line. Maybe something in this will help.

John Mavis

Nov 03, 2008 | HP Office Equipment & Supplies

1 Answer

Receiving a fax


Faxes fail intermittently or with only one fax number
  • If static is present on the phone line, fax communication may fail. Have the phone line checked and serviced by the telephone company (or have the other party check their line). Phone line quality is the most common reason for intermittent fax failures. Some older locations and buildings have inadequate phone system wiring.
  • If you are trying to send a color fax and it fails, try sending the same machine a black and white fax. Normally the fax will detect that the other fax is not color capable and will offer you the option to send the fax as black and white but this might not always be the case. Do not send color faxes unless you know the other fax machine is capable of receiving color faxes.
  • Check the phone cable from the wall jack to the fax. It should not be coiled or longer than necessary. Coiling the cable can cause cross talk or echo on the line. Signal strength and quality can be lost with long cables.
  • Make sure the phone cable routing (and any cables not plugged into the same jack but sharing the same line) is not near any electrical appliances (electric motors, fans, kitchen appliances, or televisions). Many of these devices do not have sufficient electrical shielding and can induce electro-magnetic force (EMF) onto the phone line. Computers are usually shielded sufficiently and do not cause this problem.
  • Do not use a call-waiting service on the same line connected to the fax machine. The click sound caused by an incoming call can cause the fax to fail.
  • You can block certain faxes on some models. Verify that the telephone number of the sending fax is not blocked in the faxing software. This is usually located in the Fax History.

Nov 08, 2007 | HP OfficeJet 6110 All-In-One InkJet...

4 Answers

Receiving incoming faxes


# Press the button to enter Fax mode. # Press . # Press the right or left arrow button to select [Receive mode settings], then press the button. # Press the up or down arrow to select the receive mode that best suits your needs(you probably want "FAX ONLY" When you want to receive only faxes automatically with your machine, or have a dedicated telephone line for FAX use only), then press . # Press repeatedly to return to fax standby mode.

Aug 07, 2007 | Canon PIXMA MP830 All-In-One InkJet...

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