Question about GE JEM31 Microwave Oven

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Burned inside of microwave

I have a GE microwave, JEM 31, about 5 years old. I put a plastic bottle of maple syrup into it (removed the cap) to heat up, but it caught fire as did the inside plastic roof of the microwave. Now the plastic inside comes down like an upside-down volcano, burned. Can I still use the microwave? Can I replace the burned part?

I'd prefer not to get a new one because it is inset into a cabinet made just for its small size and I don't think the new models would fit.

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This is the the stirrer cover, and it provides important protection for the magnetron and must be replaced.

You can usually find helpful exploded view diagrams and order parts by entering your full model number here.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Jan 18, 2009

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CHECK THE MICROWAVE MANUAL LOOK FOR FACTORY WARRANTY ,MUST BE A BAD COMPONENT ,IF YOU MICROWAVE IS UNDER 1 YEAR WARRANTY THE FACTORY WILL REPAIR IT AT NOT COST TO YOU..CONTACT GE FACTORY.

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I have a GE Spacemaker and it is about 9 yrs. old. Sometines it heats; other times it doesn't. I change settings and sometimes that works. Is this something that can be repaired or is this a sign I need...


When the microwave is not heating, that means the magnetron is not working. This is what provides the heat to the microwave. I do believe the magnetron has a 10 year warranty.

If you wish to replace it, here is how:

  1. Unplug Microwave at least few hours before
  2. Remove Microwave from above oven range by somebody holding Microwave from ground unscrew the screws from cabinet
  3. Remove top cover of Microwave
  4. Make sure to keep screws correctly in a place you remember what goes where
  5. Make sure capacitor is discharged, GE manual inside Microwave says capacitor will discharge within 30 seconds once it is off. As a precaution check the voltage in capacitor to make sure there is no electricity
  6. Remove other panels around magnetron part
  7. You need to remove lot of connecting wires, should be careful to note down what goes where
  8. If possible take digital photos to refer back when you put everything back together
  9. You may need to remove transformer to easily remove and replace Magnetron. If you can't remove Magnetron easily then remove bottom panel of the Microwave and remove transformer
  10. Now it should be easy to remove magnetron
  11. Replace new magnetron and screw it. We had to put one outside part from old magnetron to new one because new one was missing that. Check to make sure both old and new one are exactly the same
  12. Make sure put all wires properly back
  13. Now put transformer back and screw it
  14. Put capacitor panel in place and screw it
  15. This might be a good time to test the Microwave to make sure it works fine now
  16. Now cover the top panels and start to screw everything
  17. Once everything assembled put the Microwave back above range put screws from top
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GE Profie JE1860SH 04 microwave sparks


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Chances are you have a magnetron that's failing. GE had a rash of "underperforming" magnetrons on these units. They replace the magnetron, stirrer and high-voltage diode at no charge for parts as long as a GE-authorized service center does the work. Sometimes the unit gets run too long in a failing state and the waveguide and chassis of the oven get damaged. The bulletin shows you where tyo check. To see if yours is covered, see this bulletin: http://www.microwavedisplay.com/ge_mw_mag_kit_bulletin.pdf Otherwise, you need to contact GE Customer Relations at 1-800-386-1215 as soon as possible and tell them your problem and they will put you in touch with a local authorized servicer.

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