I called Tech Support on 1/09/09 about problem with my printer
I talked to Bjorn V. and he said I have a dry printer head and he is sending me a new one. He said 4-5 days but I have not received it.
It is ORDER NO. P-01-367397994 Can you please tell me if it's been sent? I never received an e-mail verification that he said he would send.
Thank you, Meridee Bailey
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You need to phone and talk to the tech and quote the case and order number.
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if you filled the ink with some of the kits, the ink was not totally compatible with brother printer, and most likely dried inside. if that is not the case, do the cleaning from the brother menu screen for all ink cartridges. if you under warranty call brother. it might take a while to fix, since they may send a local tech to replace the head since that is mostlikely issue. if out of warranty, you best likey choice, curb it and get new one with extended warranty.
two part answer; yes, you can do it yourself. You can poll out the pads, clean them by rinsing in running water for about 20 minutes, dry them and put them back and then also clean the pump, but then you could have other problems.
The time, labor and issues afterward would really not offset the low cost of buying a new printer. 18 years tech experience talking here.....
I had my esp3 stop printing black also. I bought new cartridges even tho' I knew the ones in the printer were at least half full. Still not printing black. I finally called Kodak support and got a tech who was the first tech from India who could speak English well. He was very helpfull but in the end he told me he would send me the printer head because that was the problem. My printer was not used for about a month and the head dried up. The tech said that printer must be used about twice a week and the best way was to print the test by using the 'Scan' and 'Copy' at the same time. There was no sense telling the tech this is a huge flaw in the printer as he must have been hearing this for a long time. After I received the new printer head it prints fine. This is an absolutely huge flaw in this printer. If they can't make a different style of head for this printer these will stop being used................. So if you have the ESP3 (I don't know about the other models) and don't use it often the head will dry up and you can't clean it (according to the tech I talked to). Kodak should send these free for the life of the machine in my opinion.
Call tech support. I believe your print head is in need of replacement. Usually they will send you out a new on free - in 3-5 days. They are foreigners (tech support) but they are knowledgable and very helpful.
The problem you are all having is with the print head (The black tray that your ink cartridges sit in).
Most of the time a simple cleaning of this will correct the problem, if it does not then you will have to call Kodak support and they will send you out another print head.
But lets try and see if we can get your troubled one to work again by following these steps...
1 - turn printer on and open the lid as if you were going to change the printer ink cartridges.
2- when the ink tray moves into the center and stops, remove both the black and color cartrdiges from the print head.
3- To remove the print head simply place your left thumb inside the head all the way to the left facing up and pinch the upper left lip of the print head to release it, then pull the entire tray out with your other hand ( there is a release inside the tray above the sticker of a finger and bullseye to the far left in the upper left corner inside the tray)
4- With the tray now removed be sure to look at the bottom and you most likely will find a build-up of black ink... clean this off using DRY paper towel as much as you can.
I used rubbing alcohol but if you do this make SURE it is completely dry before reinstalling.
5- Once you have cleaned the print head reinstall it in reverse fashion than you removed it, if you installed it right you will hear a solid CLICK noise.
6- replace the ink cartridges you removed if they still have ink in them and then close the printer lid.
7- You may get a notice that there is a new printer head and or cartridges and it will want to align and or calibrate the printer...be sure to do this!
8- Once the printer is recalibrated hit the menu tab on the printer and choose " clean ink head"... Do a deep cleaning 2 times!
9- Now try to print something that contains something black like a text document. If it works you are all set, if it did not then you will need a new print head from kodak. simply explain that you did the above steps and it did not work so that you can avoid support trying to run you through all this. They will send you a new one in 2 days.