Question about Kodak EASYSHARE 5100 All-In-One Printer

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I called Tech Support on 1/09/09 about problem with my printer

I talked to Bjorn V. and he said I have a dry printer head and he is sending me a new one. He said 4-5 days but I have not received it.
It is ORDER NO. P-01-367397994 Can you please tell me if it's been sent? I never received an e-mail verification that he said he would send.
Thank you, Meridee Bailey

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  • dreamer58 Jan 16, 2009

    posted by dreamer58 on Jan 15, 2009

    I talked to Bjorn V. and he said I have a dry printer head and he is sending me a new one. He said 4-5 days but I have not received it.
    It is ORDER NO. P-01-367397994 Can you please tell me if it's been sent? I never received an e-mail verification that he said he would send.
    Thank you, Meridee Bailey

    I received the article today. Thank you. Meridee Bailey

  • dreamer58 Jan 16, 2009

    Thank you very much.

  • JDTec
    JDTec May 11, 2010

    You have to call Kodak T/S again and let them know.

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  • Kodak Master
  • 4,338 Answers

Here are instructions on how to replace the print head when you get it:

http://www.kodak.com/global/plugins/acrobat/en/service/manuals/AiOPrinters/printhead/AUR1780-9_UE_RevC.pdf


Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Posted on Jan 16, 2009

  • JDTec
    JDTec Jan 16, 2009

    Good luck

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The problem you are all having is with the print head (The black tray that your ink cartridges sit in).

Most of the time a simple cleaning of this will correct the problem, if it does not then you will have to call Kodak support and they will send you out another print head.

But lets try and see if we can get your troubled one to work again by following these steps...

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4- With the tray now removed be sure to look at the bottom and you most likely will find a build-up of black ink... clean this off using DRY paper towel as much as you can.
I used rubbing alcohol but if you do this make SURE it is completely dry before reinstalling.

5- Once you have cleaned the print head reinstall it in reverse fashion than you removed it, if you installed it right you will hear a solid CLICK noise.

6- replace the ink cartridges you removed if they still have ink in them and then close the printer lid.

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Hope this helps and good luck!

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