Take up mandrel is not turning during print or feed.

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Printer ribbons are reverible and do normally print at the top. when the print starts to fade, you turn the ribbon over and the bottom becomes the top. Use the ribbon until that fades and buy a new one.

Remove any slack in the ribbon by turning the ribbon-tightening knob, or reinstall the ribbon cartridge...

First Turn the printer off, open the printer cover and remove the jammed paper if paper is jammed..

***If you need any technical help on printer then you can reach at here

If the unit is set up for either(with the thermal trasnfer option- ribbon unwind and rewind assembly) you can use either ribbon- with thermal transfer stock, or direct thermal- with direct stock.
You can tell the stock by rubbing something across the stock to see if it will turn black, that is direct thermal stock.
If using direct, go into the setup and select media type- direct thermal.
If using ribbon- use thermal trasnfer option. But remember to install ribbon before calibration as ithe printer will error on out-of -ribbon.

5-2 THREADING the LAMINATOR
1. Remove the supply roll mandrels and the feed tray. The supply roll mandrels are now ready to accept
loading of the film rolls, wound with the polyester (shiny) side out. When viewed from the front of the
machine, the core grippers on both the top and bottom supply roll mandrels should point toward the
heat shoes (and toward each other). The tension control knobs should be positioned on the right. Notice the
knobs are labeled "Top Right" and "Bottom Right". If you have rolls of film on which the material is wound
in the opposite direction (adhesive or dull side out) exchange the top and bottom supply roll mandrels so
the core gripper positions are reversed.
2. Slide a roll of film onto the top supply roll mandrel, turning the roll slightly to slide the gripper inside the
core. Center the roll. Make sure the dull side of the film is facing up and the shiny side is facing the
heat shoes during the threading. Scored marks on the supply roll mandrels provide a guide for proper
alignment of the two rolls of film to each other.
NOTE: The pointed metal pieces protruding from the body of the supply roll mandrels grip the cardboard core of the film supply roll to prevent slippage. When placing a roll of film on the mandrel, twist the film supply roll to
accommodate easier film loading.
3. With the roll aligned with the scored line on the right side of the mandrel, place it in the top bracket.
Place the left side of the shaft in its slot first then place the right side of the shaft in its slot, turning it as
needed. FOLLOW THE RECOMMENDED LOADING PROCEDURES CAREFULLY WHEN THREADING
FILM IN THE LAMINATOR. ACCURATE ALIGNMENT OF ROLLS WILL MINIMIZE WASTE AND HELP KEEP
THE LAMINATOR CLEAN.
4. While the machine is still cold, review the threading diagram. With the bottom roll of film centered on
the mandrel and the shiny side facing down, run the film under the bottom idler bar and pull towards
you.
5. Load and thread the top roll of film in the same manner as the bottom roll. Refer to the threading diagram. The
film should run under the silver stabilizer bar and over the front of the top heat shoe. Remember, the shiny
side of the film must always go against the shoe. The dull (adhesive) side must face away from the shoe.
Make sure the two rolls are aligned with each other before going to the next step.
6. Turn machine on and heat to the desired temperature.
7. With both rolls threaded and installed in their respective brackets, unwind enough film from the top roll
to reach the bottom of the bottom heat shoe. Next, unwind enough film from the bottom roll to reach the
top of the top heat shoe.
8. Now drape the film from the bottom roll against the film from the top roll on the top shoe. If the laminator is
hot, the exposed adhesive on the top web will hold the bottom web and make it easy to stick the two rolls
together. If you are threading the machine while it is cold, use tape to stick the bottom web against the top
web.
9. Tip the safety shield down into the laminating position. With the film draped over the two heat shoes, push
one edge of the threading card between the heat shoes so that the film is firmly positioned against the
laminating rollers. If a threading card is not available, any piece of card stock or poster board will work.
10. Make sure there is still enough slack in the web. Turn the drive switch to FORWARD, permitting the film and
feed board to pass through both sets of rubber rollers. Carefully monitor initial threading to be sure the web
reaches and passes through the pull (back) rollers. When the threading card has cleared the back of the
machine, move the drive switch to the center position (off). Whenever you want to remove the film and/or
laminated material from the back of the machine, use the zippy cutting tool provided with the laminator.
11. Slide the feed tray into position.
12. If the machine has the slitter option, make sure the slitters are disengaged (blades in the raise
position) and moved all the way to either side of the machine.
CAUTION: The laminator is designed to be run with the operator directly facing the
control panel and feed tray, not at an angle or from the side of the machine. For
operator safety, the safety shield must be in position over the upper heat shoe
when the machine is ON, or when the drive switch is in the forward position.

You can adjust the darkness level +/- 10. If you adjust it all the way to 10 and it is still too light, there is a print head pressure adjustment screw to the left of the ribbon feed roller.

open the top cover and pull up the cartridge if ribbon stock near head pull properly...........

The zebra ribbon has ink on one side and the other side has a backcoating which protects the printhead. simple way to check is to peel off a label and momentarily stick to ribbon and remove. This will show you which side is inked.

If ribbon is installed correctly then reset the printer and re-calibrate it. 1. install labels and ribbon 2. power on printer. If you have a solid green light on then 3 turn printer off. 4 hold down feed key 5 power printer on and after 2 seconds release feed key. printer will perform a calibration routine and eventually print out status page. IMPORTANT 6 Hit Feed Key once more. Printer will display Out Of Dump message. Your printer has now been sucessfully calibrated.

On your printed format, check that the settings are for the style stock used.
Also recalibrate the printer. If you are using ribbon, make sure that you calibrate correctly for thermal transfer.
If all else fails, go in the setup and check the readings on the led and sensor to see if they are with in factory spec.
Depending on what stock you use, and what sensor(reflective or eyemark- or gap mode), make sure the sensor is aligned with it's pair.

Check to see if the back feed is turned on or not.

Normal 0 I suggest you get a sheet of Card Stock (Heavy paper) and place it in the feed way. Then press the print button applying a slight amount of pressure on the Card Stock so it will feed through the printer. The reason for this is in some cases I have been able to clear the paper track of debris that was deposited there over time.
Worth a try, as I have fixed a number of printers this way, saving costly repairs.
Hope this helps. Bud

I don't know if it happen anytime while it prints, but once I turn it off then turn it on again those fingers sit down just like before and everything is fine, hope that will work 4 u