Question about Go Software Inc. PCCharge Pro (100PROL0000) for PC
There is a pre-auth in our system.. customer added items and the correct pre-auth and post auth are in batch, but the first pre-auth is causing error.. there is also a another credit transaction in batch but this does not seem like a problem..only showing 2 transactions to total batch settlement screen and correct total..HELP!! I know pre-auths wipe out eventually..the sale went thru MAS200 correctly and shows as posted..but the error above comes up when I try to settle..any advice appreciated thanks
The best solution is to have tech support remove the offending transaction from the batch, and then settle the batch. Since it is just a pre-auth, you'll need to run a post-auth to complete the transaction anyway, so it's not a big deal in this case. In the case of it being an actual sale transaction, you would have to remove the transaction from the batch, and then re-run it through PCCharge as a post-auth.
If you don't want to deal with VFI's tech support (I wouldn't either), then depending on your version, you may have more options. If it's a later version 5.7.x and up, there is a batch utility that will allow you to remove the transaction by yourself. If you are using an older version that does not include the batch manager utility, you could rename the batch file (in case you need it later) and in the case of 2 transactions, re-run them in directly in PCCharge as post-auths. Verify that the correct transactions are in in the batch, and then settle as normal. (just as an FYI, pcc tech support will not rebuild any batches with less than 50 transactions. So it might not be a bad idea to learn the batch manager and/or renaming files if you are sticking with PCC).
Posted on Sep 27, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
May 12, 2014 | Pc America Restaurant Pro Express
Apr 17, 2011 | Pc America Restaurant Pro Express
Feb 17, 2011 | Computers & Internet
Sep 27, 2010 | Pc America Restaurant Pro Express
Jul 22, 2010 | Intuit QuickBooks Pro 2007 Full Version...
Jul 10, 2010 | Intuit QuickBooks Premier 2009 Full...
Jan 27, 2010 | Intuit QuickBooks Pro Edition 2009 Full...
Oct 16, 2009 | Go Software Inc. PCCharge Pro...
Jun 22, 2009 | Intuit QuickBooks Premier 2009 Full...
476 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: