Question about Go Software Inc. PCCharge Pro (100PROL0000) for PC

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RB INV DATA 0001 Error PC Charge Pro Version 5.1.0

There is a pre-auth in our system.. customer added items and the correct pre-auth and post auth are in batch, but the first pre-auth is causing error.. there is also a another credit transaction in batch but this does not seem like a problem..only showing 2 transactions to total batch settlement screen and correct total..HELP!! I know pre-auths wipe out eventually..the sale went thru MAS200 correctly and shows as posted..but the error above comes up when I try to settle..any advice appreciated thanks

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The best solution is to have tech support remove the offending transaction from the batch, and then settle the batch. Since it is just a pre-auth, you'll need to run a post-auth to complete the transaction anyway, so it's not a big deal in this case. In the case of it being an actual sale transaction, you would have to remove the transaction from the batch, and then re-run it through PCCharge as a post-auth.

If you don't want to deal with VFI's tech support (I wouldn't either), then depending on your version, you may have more options. If it's a later version 5.7.x and up, there is a batch utility that will allow you to remove the transaction by yourself. If you are using an older version that does not include the batch manager utility, you could rename the batch file (in case you need it later) and in the case of 2 transactions, re-run them in directly in PCCharge as post-auths. Verify that the correct transactions are in in the batch, and then settle as normal. (just as an FYI, pcc tech support will not rebuild any batches with less than 50 transactions. So it might not be a bad idea to learn the batch manager and/or renaming files if you are sticking with PCC).

Posted on Sep 27, 2009

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Would probably need the the entire error. The RB simply stands for Rejected Batch when you are trying to settle (I'm guessing with Vital/TSYS). the 00546 is the transaction number. This looks like a rather large batch. The transaction in question is the 544th transaction (the first two records to go over in the batch contain account information and your company information. So always subtract 2 from the number shown).

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