Question about Gateway (5500652) (  5500652) DVD Drive

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Optiarc 7563a Getting a code 37 error - cannot initiate the device driver...any ideas?

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  • Anonymous Mar 04, 2009

    Optiarc 7563a with a code 10? driver is supposedly current.

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I had the same error code. There weren't any mention of any fixes for this code. So, tried the solution mentioned at PCHell (http://www.pchell.com/hardware/cd_drive_error_code_39.shtml) for the error code 39. Ran through the usual things before, like trying to update the driver and deleting and reinstalling the device--no avail. In my registry, only had to delete the Upper Filter and Lower Filter, no .bak in listing. I did not re-delete the hardware prior to editting the registry, rather left it listed in the Device Manager, with the yellow triangle/exclaimation point. Haven't tried to burn and cd or dvd, but, at least I can now view a dvd. One step at a time. Good Luck. Paul

Posted on Feb 04, 2009

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Follow this article to fix the issue.100% Guaranteed

http://social.technet.microsoft.com/forums/en-US/itprovistahardware/thread/bd9763de-6141-45ea-990b-70c207fe3fb6

Posted on Mar 22, 2009

  • Deeps . Jun 27, 2009







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  • Level 1:

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Many thanks! Spent $30 on Driver Detective with no help. Your guidance solved the same problems as noted above with the Code 37. Many thanks for your sage advise!

Posted on Mar 19, 2009

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Posted on Jan 02, 2017

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My dvd does not play error 10 device manager and yellow sign optiarc dvd rw ad 7563a ata device


Is this an internal or external drive? if it is an internal one then on the device manager screen where it is hows the yellow sign on signoptiarc dvd rw ad 7563a ata device, right click on that an click on uninstall.....And if any pop up comes up click on ok and restart the pc after that. Wait for the pc to reinstall the driver for the dvd drive. And then check the status of the dvd drive on device manager. If it does not have any yellow sigh then try again.

Feb 17, 2011 | Gateway (5500652) (  5500652)...

1 Answer

My optiarc dvd rw ad-7563a ata device cant read dvd disk but it can play cd's ony


try re-installing deice driver....if do not work...replace the drive.

Sep 13, 2010 | Gateway (5500652) (  5500652)...

1 Answer

Code 37 on dvd drive


The Code 37 error may occur when the concerned device is not connected to the system correctly and when its driver is faulty. A code 10 error is common when you add or remove USB devices or video & sound cards to and from your PC. When these errors occur, you may receive the error message given below.
Windows cannot initialize the device driver for this hardware. (Code 37)
To resolve code 37 errors, first ensure that your device is properly connected to your system. For instance, check all the cables of your printer or check that your sound or video adaptor is properly seated in its slot.
Try to remove and reinstall the device, and run the Add New Hardware Wizard from the Control Panel to see if Windows detects and installs it. If this does not resolve the issue, then update the device driver by performing the following steps:
1. Open Control Panel and select System.
2. In the System Properties dialog box, select Hardware tab, and then click on the Device Manager tab.
3. Scroll down the Device Manager window and identify the faulty hardware from the list.
4. Right-click on the hardware and select Update Driver.
5. Follow the screen instructions to resolve the error.
If these steps do not resolve your error, then the problem might be with your device. Get it checked by an authorized technician.

Aug 04, 2009 | Dell DVD-rom DVD Drive

1 Answer

Optiarc DVD RW AD-7563A ATA Device will not play cd's/dvd's My device used to work good, but suddenly it stops working. It doesn't do nothing at all, doesn't burn a cd or dvd, but either read it. And in...


If the drivers have been updated recently, go to the properties page for the device and click on the Rollback drivers button. Reboot the machine and try using the drive again. If that does not work, you can go into Device Manager, right-click on the drive and select uninstall. Reboot the machine and it should re-detect the drive and reinstall the proper drivers.

Jun 01, 2009 | Gateway (5500652) (  5500652)...

3 Answers

Optiarc DVD RW AD-7563A ATA Device will not play cd's/dvd's


It seems to be a common problem on the gateway systems. To correct this you need to go into your Registry Editor. Go to HKEY_LOCAL_MACHINE/HKLM\System\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} When you click on {4D36E965-E325-11CE-BFC1-08002BE10318} look in the right side box. You should see an entry labeled UpperFilter delete this entry. You may also have a LowerFilter if so delete this as well. Exit Regedit and reboot. This solved the problem for me.

Apr 25, 2009 | Gateway (5500652) (  5500652)...

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iTunes can no longer find my CD burner. Using a gatewayM-1631U laptop, with windows 7 x 64 home premium edition. (See additional details below). I use iTunes regularly, and as recently as Xmas 2009 was burning music CDs frequently on my laptop. Yesterday I attempted to burn a CD, and iTunes no longer recognizes the installed CD burner. I have not installed any programs to my computer recently, or made any other changes. Today I began investigating the issue. I have tried (not in order) the following - and have not solved the issue: 1. Going to the registry editor and deleting the lower and upper filters associated with the H_KEY_LOCAL MACHINE/SYSTEM/CURRENT CONTROL SET/CONTROL/CLASS 4DE3695 .... 2. Uninstall and reinstall iTunes (9.0.2.25) 3. Repair iTunes 9.0.2.25 4. Looked for updates for the drivers (can't find any) 5. Downloading Gearsoft products I admit that I have not tried Windows Media Player (because I'm committed to my iTunes - I sync with my ipod all the time and listen to it alot). I also realize I may have made the problem worse by some of my attempted fixes. Here is the information gathered through itunes diagnostics: Microsoft Windows 7 x64 Home Premium Edition (Build 7600) Gateway M-1631U iTunes 9.0.2.25 QuickTime 7.6.5 FairPlay 1.5.23 Apple Application Support 1.1.0 iPod Updater Library 9.0d11 CD Driver 2.2.0.1 CD Driver DLL 2.1.1.1 Apple Mobile Device 2.6.0.32 Apple Mobile Device Driver not found. Bonjour 1.0.6.2 (118.5) iTunes Serial Number 2987488CE609EDAB Current user is not an administrator. The current local date and time is 2010-02-05 07:50:22. iTunes is not running in safe mode. Video Display Information ATI Technologies Inc., ATI Radeon X1200 Series **** External Plug-ins Information **** No external plug-ins installed. iPodService 9.0.2.25 is currently running. iTunesHelper 9.0.2.25 is currently running. Apple Mobile Device service 2.50.39.0 is currently running. **** CD/DVD Drive Tests **** No drivers in LowerFilters. UpperFilters: GEARAspiWDM (2.2.0.1), Failed while scanning for CD / DVD drives, error 2380. Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly. Additionally, the device driver says my DVD/CD unit is: Optiarc DVD RW AD-7563A ATA Device Anything else you need to help me figure this out? Could really use help and advice. Thanks in advance.

Feb 05, 2010 | Gateway (5500652) (  5500652)...

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