Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Officejet 7310, ADF will not operate, no movement of upper roller

Either copying or faxing the upper roller will not engage the paper. It simply doesn't move at all. I have tried the roller and pad cleaning tips in the manual. Also, reset the printer and reinstalled the printer software. Nothing has changed the problem still exists.

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Lift up the cover to the automatic feeder.
You will see a spring on the side of the mechanism towards the front; remove the spring; that will allow you to lift up the little arm the spring was attached to and remove the roller or bar and the light blue/green plate just under it.
Then you will be able to see of there is any jammed paper, which which can be pulled out carefully with a pair of tweezers.
Some may be under the rubber rollers.

Posted on Jan 15, 2009

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Posted on Jan 02, 2017

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Clear the jam from the automatic document feeder (ADF)
  1. Make sure the product is turned off and the power cord is unplugged.
  2. Grasp the upper edge of the automatic document feeder (ADF) assembly and open it.
  3. Raise the roller assembly.
  4. Gently remove any jammed paper from the ADF.
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  6. Close the ADF assembly.
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  8. Press the Power button (c01346625.gif ) to turn the product on.
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Sounds like there is something going on with the paper sensor flag that resides in the top cover of the automatic document feeder. Need to make sure it is moving freely. It is spring loaded so it should move freely and spring back in to place. Sounds like your may be sticking in the up position after a few sheets. When the ADF lid is down these sensor flags should go in to holes in the bottom of the ADF. Hope this helps..

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