Question about HP Officejet 5610 All-In-One InkJet Printer

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Can't send a fax.

I work for a school district and we have a number code when calling or faxing long-distance. I'm trying to fax an order out of state and it won't go thru. The problem is at our end. I put in the 9-1-area code + phone number + Code #. It won't go thru. Can't find the instruction manual for this. Can you tell me how to fax long distance? Thanks, Brenda

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This can be tricky and sometimes requires some playing around with to get the settings you need. Here is a document that HP created for just your situation. You may need to try it a few times to get the timing right but once you figure it out you should be able to use the same formula for all other fax calls long distance.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu01821&cc=us&lc=en&dlc=en

Posted on Jan 16, 2009

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How do you fax papers?


Make sure the fax machine is properly installed with an operational phone line. Put the papers in the fax machine (ensure they are facing the proper direction). Dial the number you want to fax to, ensuring you have the proper codes for external lines and long distance calls if required. Push the start button. The machine will scan your documents, dial the number, and send the faxed documents when a connection is made.

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UMTATA INTERNATIONAL SCHOOL General Information
Status Sector OPEN PUBLIC School School Type ORDINARY SCHOOL COMBINED SCHOOL Specialisation Sector COMPREHENSIVE PUBLIC Longitutde Latitude Magisterial District UMTATA Urban / Rural Section 21 School? TO BE UPDATED YES No Fee School? NO Dinaledi School?
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It almost seems your HP machine is arbitrarily denying you access to long distance numbers. Try referring this issue directly to HP for an explanation.

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Do I have to dial 9-1 before the area code when faxing?


Hello, If you are in an office or corporate environment where the phone system is on a PBX you need to dial 9 usually to get outside the office. If you just have the unit setup at home or to an analog phone jack (not going thru a PBX) then just dial 1 + area code + number. If the number is local then don't use a 1, just the phone number and area code.
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I need the instruction to set the machine right for sending a fax from Cambodia to Australia or receiving a fax from Australia. I typed number in Australis to send a fax but my friend there did not receive...


There is not much to do than to set the machine in the fax mode after setting up the time and data as instructed on the interactive menu .
You need to type the STD code of cambodia and the number of the fax there which must also be active. Make sure that you enter the correct local code if the number is in sub-district.
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Fax problem. Trying to send international fax to France. I can hear the fax number being dialed ok, but no connection after 12 rings. Calling fax number from phone hooked up through mp530 connects ok! ...


Hi ...

It might be possible that the line is loose or the long distance calling code is incorrect. Follow the below instructions which might resolve the problem.

Sending Using a Long Distance Calling Code The telephone company or PBX system may use long distance calling codes on a phone line as a means to manage long distance calls. This service may extend to a fax phone line and for local phone calls as well. To use a calling code for faxing, enter a pause (or pauses, as necessary) in the dialing sequence to allow time for the phone system to distinguish between the phone number and the calling code. For example, if the calling code has to be entered after the phone number, press <Redial/Pause> after the long distance number and then enter the calling code.
Here is an example of a couple of variations that may be used by the phone company / PBX system. (For details on time sequence between the long distance number and when you must enter the calling code, please contact your phone company or telecommunications specialist.)
Long distance number: 212.555.1212
Calling code: 123456
Scenario One: 12125551212p123456 Scenario Two: 123456p12125551212

Note: The above scenarios include a pause (p) in between the dialing sequence. This pause may be necessary to allow the phone system to detect each set of dialing sequences. The pause length can be adjusted from one to nine seconds, the default is two seconds.

Tips to help you send a fax using a calling code.
  1. To send a fax using a calling code, it may be necessary to add a pause(s) before the next string of dialing digits. The above example shows how a calling code is used to dial a long distance fax number. To provide time before the calling code number is dialed and avoid misdialing, a pause should be added.

    Example: 12125551212p123456

    The number of pauses will depend on the phone / PBX system.

    It is suggested to confirm if the time before the next set of digits is dialed will always be constant. This way you can always use the same number of pauses for that dialing sequence. If needed, you can also change the pause [Pause time] length from its default 2 seconds.

  2. Connect a telephone to the fax machine.
    1. Connect a line cord from the telephone wall jack to the [L] jack (or item <1>) on the fax machine.

      mp530_telports.gif
    2. Connect a line cord from the extension telephone port on the fax machine (top jack (or item <2>)) to an external telephone.

      mp530_telports.gif

  3. To send a fax using a calling code, it is recommended to dial using the attached telephone.
    1. Press the <FAX> button on the operator panel.
    2. Insert the documents face-up on the ADF.

      mp530_adfguides.jpg
    3. Pick up the handset of the attached telephone and confirm you hear a dial tone.
    4. Dial the fax destination number on the attached telephone.
    5. When you are prompted to enter your calling code, dial it on the attached phone.
    6. When you hear the remote fax machine's high-pitched receive tones, press <Color> to send a color fax or <Black> to send a black and white fax. The audio signal heard from the handset will be cut off.
    7. Hang up the handset.
    8. When the transaction is complete, the fax machine will return to standby mode.
Don't forget to vote if this helps ... Cheers :)

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To my knowledge, if the unit can send a fax message to another fax machine then it is safe to assume that there is nothing wrong with the fax.

Perhaps your problem may be more related to the type of phone subscription that you may have. Some phone providers have subscription for local calls only and restricted long distance. Alternately, there are some phones that would need a series of numbers to be pre-dialed before long distance access is granted.

Pls check with your local phone company. Additionally, you can try by calling long distance using your regular phone and see if it works. If it does, then long distance restrictions has been imposed/enabled in your Canon 3300. The procedures are better explained in the users manual. A copy of the user's manual for Mac users is here, all other downloads including those for Windows, is here.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

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Thank you for using FixYa.

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