Question about Philips SpeechMike Pro 6277 Desktop Transcriber / Recorder

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My windows vista crashed and I had to reinstall it. All my programs were erased with the reinstall and so I am now reinstalling my speechexec pro transcribe, but it is rejecting it saying the serial no. is incorrect. (I didn't find a spot to even enter the serial number - but cannot find that anywhere any way!) HELP!

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Philips SpeechExec Pro Transcribe doesn't have a serial number type licensing; it uses Dongle or SmartKey licensing, a physical device attached to a USB port on your machine.
However, if your software was version 5, and you had a SmartKey license (it is black, like a memory stick, with a red barcode), you might have downloaded the license from the SmartKey to your PC, an option which is handy to release a USB port, but which obviously proves costly if your PC crashes.

If this is the case, uninstall the software, and reinstall it; during re-installation, choose to run the SmartKey Wizard, and make sure your SmartKey is connected to the PC; the Wizard will recognise that your license has been downloaded, but it will give you a 30 days grace, during which you can use the software. Incidentally the Colour of the LED on the SmartKey will change from Amber to Red.

You then need to contact your Philips equipment provider, and explain that your PC crashed and you lost the SmartKey license in the disaster; if they are proper suppliers (MDCi or MDCe), they will ask you to send the SmartKey, and will send you a new one...

I hope this helps!!

Posted on Jun 11, 2009

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