Question about Philips SpeechMike Pro 6277 Desktop Transcriber / Recorder
Philips SpeechExec Pro Transcribe doesn't have a serial number type licensing; it uses Dongle or SmartKey licensing, a physical device attached to a USB port on your machine.
However, if your software was version 5, and you had a SmartKey license (it is black, like a memory stick, with a red barcode), you might have downloaded the license from the SmartKey to your PC, an option which is handy to release a USB port, but which obviously proves costly if your PC crashes.
If this is the case, uninstall the software, and reinstall it; during re-installation, choose to run the SmartKey Wizard, and make sure your SmartKey is connected to the PC; the Wizard will recognise that your license has been downloaded, but it will give you a 30 days grace, during which you can use the software. Incidentally the Colour of the LED on the SmartKey will change from Amber to Red.
You then need to contact your Philips equipment provider, and explain that your PC crashed and you lost the SmartKey license in the disaster; if they are proper suppliers (MDCi or MDCe), they will ask you to send the SmartKey, and will send you a new one...
I hope this helps!!
Posted on Jun 11, 2009
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Posted on Jan 02, 2017
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Sep 07, 2014 | Microsoft Windows Vista Home Premium with...
Delete any new programs that you have downloaded.
Often, the cause of corruption in a computer system is a bad download that installs harmful files.
If you started to get the Appcrash error on your system after downloading a new program or software from the Internet, it's highly likely you have downloaded a bad product.
Use the "Add/Remove Programs" feature in the Control Panel to get rid of the program immediately.
Uninstall the program that is crashing.
It is possible to fix the program's corrupted files while the program is still installed, but to make sure that you clear the program files completely, it is safest to completely uninstall it from the system.
Run a full scan of your computer.
Your computer should already have antivirus software installed that can scan for corrupted files and either fix them or delete them from your system.
If you do not have antivirus software on your computer, that could be a big part of the problem.
Purchase and install antivirus software as soon as possible.
Once you have the antivirus program installed, open it and click "Scan Computer."
The antivirus scan will isolate bad files and you will be given the option to remove them from your system.
Reinstall the program that was crashing.
Now that the corrupted files have all been removed, your program should run smoothly after reinstallation.
Check for program incompatibility.
If, after a thorough scan and cleaning of your computer and reinstallation of your program, the
Appcrash errors continue, the program you are trying to use may not be compatible with your operating system or other programs on your computer
rather than purchasing an antivirus program use one of these freeware programs
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hope this helps
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