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My problem is dvd writer, processer fan

Hi,this is karimul islam.i am from malda.i have some technical problem about dvd writer ,procer fan.my procecor fan is sounding all of time when i using notebook.and my dvd writer is can not load or write any dvd ,cd.......my warenty period is till 1|1|1ccr to 3|3|3ccr..
sla:1|1|ccr to 3|3|3ccr
product:>laptop
MTM NO:77613AQ
MODEL:3000Y-500
SERIAL NO: MA5ZY8P
UPGRADE FROM 1|1|CCR TO 3|3CCR , PART NO: 12X6240
please give me immidiate response to solution my problem....and please give me my case id no.
thank you very much sir........

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