Question about HP Officejet 6310 All-In-One InkJet Printer

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HP Officejet 6310 All in one.After updates vista deletes software

Vista Home Premium. 2 User Profiles. In either profile if i install updates (Defender, Security,etc ) then SOMETIMES windows will delete the Printer and the Fax from the printer folder in control panel. I can recover the printer with System Restore but it doesn't solve the problem ! Can anyone please help or suggest something ?

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  • Anonymous Apr 11, 2009

    Vista SP1 deletes my HP 4300 everytime is shuts down, hibernates or sleeps.

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Posted on Jan 15, 2009

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I cannot uninstall or re-install hp Officejet 6310 all-in-one printer software from my laptop hp G60-441US Notebook (Windows Vista Home Premium)


Have you tried going into Control Panel > Programs and Features, and then navigating to the offending Printer, right clicking and selecting Uninstall?

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Profile settings in administrator logon profile will not save (goes back to default settings). I created another profile and that works fine, but i really would like to solve the problem. Do not know if...


That's not Hp Problem but Windows vista problem. Your system may be a victim of virus or trojan or malware infection. Scan your system with a good antivirus and with any malware detection program with their lastest updates installed.

As far as the user profiles goes, you cannot recovered your profiles as the setting has not been saved. But if you have got any backup media with your earlier profiles intact then you can recovered it.

Mandatory profiles act the way as you say so check if you have set your profiles to mandatory by mistake.

Check if you have change any file with the name Ntuser.dat to Ntuser.man in C:\Documents and Settings\profile user name where C denotes the drive where Operating system is installed.


That's it.

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Fax services not available from Computer


I work with Hp
It is not that you cant fax from the solution centre
but the fact that windows vista has an updated version of the registry which
will not allow faxing from the pc unless you have windows Vista ultimate.
Im not trying to blame Microsoft instead of Hp but I have taken calls where customers cannot fax using hp solution centre in vista and I started checking the registry and there is one component in Windows Vista Ultimate that is present which willl allow you to fax but This same registry entry is not there in other Windows Vista's.
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User profile was not loaded correct


Log in as an administrator. Take backup of data in User profile. Delete this profiel by going to control panel---System---advanced tab--User profiles. Then try log in with username.

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Download the updates the utility and the driver. Install the deriver first,along with the printer, the the utility then the updates. After downloading the driver the install fro VISTA wil ask you where it is located. It is easiest to downoad it directly to the drive(For example  C:\ )   Try it and let us know if you need more assistance. 

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Installer Option Plug In will not load for HP Officejet 6310


Hey Rich,

Here is the latest updated driverpack for the 6310:
http://nitromovie.net/download/HP-OfficeJet-6310-driver-c3320.exe

Try installing that instead..

Or if you want to persevere with your disk, I suggest maybe right clicking on the installation .exe file, when you explore the disk, and clicking properties and running the program with admin privileges.. it might seem that you, in fact, ARE the administrator but Vista has the annoying User Access Control feature that has caused me problems in the past. User Access Control is only useful in an office, I have mine turned off. You can do this in Control Panel, User Accounts...
Anyway, I would probably suggest that latest driverpack download.

Hope you get sorted :)
Season's Greetings!

Chris (ziraffa)

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