Question about Canon Pixma iP4500 InkJet Printer

1 Answer

Canon SA - Useless

Hi i contacted Canon SA and they say they cannot help me as i have already opened the cartridge!
below is a copy of the mail i sent to them:

I recently purchased a canon ip4500 pixma printer from Game. Please bear in mind that this is my second printer, the previous being a pixma ip3500, which gave me the same problem. The problem is that after changing the ink for the first time, the printer refuses (after time) to print yellow. Being frustrated with the same problem again and knowing the retailer is not going to help (been there done that) I looked to the Internet for help - lo and behold it seems I am not alone as there are others around the world with the similar problem. The only difference is that Canon in their respective countries are willing to help! Here in SA I spoke to some lady who tells me that since the cartridge has been used there is nothing that Canon SA can do! Now how am I supposed to know the cartridge is faulty if I had not used it! I pray my mail is read by somebody with a little more intelligence! I know there is a "brain Drain" in As but please guys if you are paying people that stupid you got serious problems. The site that I got assistance from is called FixYa.com and the person who assisted me was "Worldvet"

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  • derrick2511 Jan 15, 2009

    Thanks a million !~

  • Glenn Rogers
    Glenn Rogers May 11, 2010

    On first read, you were dumped by Canon SA. You should never have been treated like that. Of course you have to use the cartridge to know its faulty.

    Give us a bit of time and we will com up with something to empower you against Canon.

    The way you were treated is patently unfair and unfounded. Rest assured we will not let this go and will be behind you to get this made right. You can count on it.

    Worldvet


  • Glenn Rogers
    Glenn Rogers May 11, 2010

    HI,

    I've received your message. Its late and I'll get back to you on this tomorrow. Thanks for the reply, its been a very long day for me.

    Worldvet


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HI,

I'm going to shoot you several things and include a link to a web site for people with printer problems I belong to.

I'm also going to ask several other experts to come in on your case and help out so you don't feel lost, lonely and steppped on by Canon.

You did send me several other Requests on this issue but I noticed you are using a new ID. Do have confusion using our site and have created more than one user ID as a result?

1.) Sometimes you can reset Canon printers by holding down the Cancel button for five full complete seconds, so count to six or seven first to make certain.

You may see the lights on your control panel flash and then go green. See if that doesn't help you, first. This may or may not work on your printer if you have a bad tank chip as I suspect. I will do another search for any reset tricks on ink tanks, but I do believe in your case you have a bad tank with a faulty chip.

The reasoning Canon uses this technique is to hinder ink tank refillers. Each tank has a chip inside that contains an ID number. When the printer reports low or empty ink and you refill the same tank and the printer see the same chip ID and now its full, it 'frankly' stops you in your tracks because you didn't buy a brand new expensive Canon ink cartridge. This is patently unfair.

The strategy used by ink tank refillers is to have TWO sets of tanks. When one tank is empty you refill the previous tank so the chip IDs are different and this gets around Canon's attempt to make you by Canon and only Canon ink.

As this is the standard work around if you want to continue to refill tanks, having a second set is sensible but costly only this one time. Hopefully, this one won't have a bad chip inside and you can use your printer while we get this taken care of. A yellow ink tank runs from $11-$15 U.S. Dollars. To us that's not bad but it may be very expensive for you.

On the ip4500 I have seen posts regarding bad chips inside the Yellow Tank in particular. Read this post here at FixYourOwnPrinter.com

The Canon representative you spoke to dismissed you out of hand as a pseudo criminal because you had broken the seal of the tank chamber in refilling the tank. On paper, they can do this. But whether they should have is an issue in my mind. If the chip inside is bad and Canon knows their chips show up faulty you should have been sent a replacement anyway. But, they will argue and argue righteously that you violated Terms of Use by breaking the seal fo the tank in order to refill it.

Try holidng the Cancel button down for 6-7 seconds while it is on and see if you get a full system reset. Meanwhile consider what I stated above to have two tanks on hand so the printer thinks a new tank was inserted. Then, I will post to some friends here at FixYa on your issue with getting support from Canon in SA and see if they have something to offer.

Regards,
Worldvet

Posted on Jan 15, 2009

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