Question about Sony BRAVIA KDL-52W4100 52 in. LCD HDTV
I bought a new Sony Bravia TV last week. Tonight we noticed a crack, and a bubble ont the plastic frame surrounding the screen. At first i thought "Who hit the new TV?..." but at closer exam we noticed it bubbled from the inside out. The TV has not been on for longer that 4 hours max at a time, and mounted away from the wall at correct distance etc. Is this common? What should i do now, return to store, call Sony? Thank you for any advice. Needless to say we were shocked.
Same exact issue with a Toshiba purchased at Best Buy less than week ago. Set it up, turned it on- huge damage was done. Tried to bring to Best Buy and they said it was sealed in a box therefore not Best buy's problem. called Toshiba and said whoever packaged this tv had hit the screen.....Toshiba said it's Best buy's problem.....and we are eating a $650 tv purchase....Best buy's black tie agrrement didn't apply either so out the window goes THAT $119 as well.
What about small claims court? How does that work?
Posted on Jan 01, 2010
I would definetly call Sony and if it is something you can't live with return it, but remember impact damage voids the warranty, in other words if you were to drop the tv trying to return it the warranty is void. As much as you paid for that tv it should be cosmeticly a functionaly perfect. Let me know if I can provide further assistance and please rate this solution. Lone99star
Posted on Jan 15, 2009
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Sep 02, 2014 | Sony BRAVIA KDL-46S2000 46 in. LCD HDTV
Nov 28, 2010 | Sony KDL-52XBR4 LCD Monitor
May 08, 2010 | Sony BRAVIA KDL-52W3000 52 in. LCD...
Oct 20, 2009 | Sony BRAVIA KDL-32S2000 32 in. LCD HDTV
Jul 27, 2009 | Sony BRAVIA KDL-V32XBR1 32 in. LCD HDTV
Jul 03, 2009 | Sony BRAVIA XBR 52 in. LCD Flat-Panel HDTV
Dec 30, 2007 | Sony BRAVIA KDL-40S2000 40 in. LCD HDTV
Nov 15, 2015 | Sony BRAVIA KDL-52W4100 52 in. LCD HDTV
548 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: