Question about Sony BRAVIA KDL-52W4100 52 in. LCD HDTV

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Cracked frame on brand new sony bravia 52" HD LCD TV

I bought a new Sony Bravia TV last week. Tonight we noticed a crack, and a bubble ont the plastic frame surrounding the screen. At first i thought "Who hit the new TV?..." but at closer exam we noticed it bubbled from the inside out. The TV has not been on for longer that 4 hours max at a time, and mounted away from the wall at correct distance etc. Is this common? What should i do now, return to store, call Sony? Thank you for any advice. Needless to say we were shocked.

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  • lah1013 Jan 19, 2009

    trickertspri,
    We are having a very similar problem with our 46-inch Sony Bravia LCD TV, and feel helpless because both the store where we bought the set and Sony have been of no help, and in some cases, downright rude when we've called their customer service representatives. We turned the television on for the first time on Friday and found a problem with the picture on our screen. Our television hadn't been bumped, scratched or moved since the day we placed it on the set, but every service representative we spoke with insisted that was clearly the problem and therefore our problem, not theirs. The first time we spoke with Sony, the customer service representative told us that because the set was covered under a one-year warranty, they would assign a service technician to come to our home and "repair the set or replace it" under our warranty. However, the technician called the next day and after speaking with him, he was quick to diagnose the problem without even seeing it in person. He said it was an external problem; that he was certain that we damaged the set ourselves. He said he would not be coming to our home and reported to Sony that even without seeing the set, the warranty was void. Upon calling Sony back again, they said we could hire a Sony-certified technician for a second opinion, but we're wondering what happened to our first opinion?!
    Our television is only eight months old, and we can't understand the point of a warranty if when the time comes for repairs, nothing is covered. We bought this set as opposed to the comparable sized sets from other brands because we've always trusted the Sony brand, but now we're disappointed and not sure what to do. This is clearly not an external screen issue, as anyone can clearly see that the set is still untouched. What is within our rights as consumers?



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Same exact issue with a Toshiba purchased at Best Buy less than week ago. Set it up, turned it on- huge damage was done. Tried to bring to Best Buy and they said it was sealed in a box therefore not Best buy's problem. called Toshiba and said whoever packaged this tv had hit the screen.....Toshiba said it's Best buy's problem.....and we are eating a $650 tv purchase....Best buy's black tie agrrement didn't apply either so out the window goes THAT $119 as well.

What about small claims court? How does that work?

Posted on Jan 01, 2010

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I would definetly call Sony and if it is something you can't live with return it, but remember impact damage voids the warranty, in other words if you were to drop the tv trying to return it the warranty is void. As much as you paid for that tv it should be cosmeticly a functionaly perfect. Let me know if I can provide further assistance and please rate this solution. Lone99star

Posted on Jan 15, 2009

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If the screen has cracked then you've broken the single most expensive component in your tv. When you bought it you basically bought the screen at a bulk discount price and the casing, electronics and all other components came for free.

Buying the screen separately will usually cost far more than buying the entire tv and then you still have to add on the labour charges to fit it as it's not a DIY job.



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