Question about Sony BRAVIA KDL-52W4100 52 in. LCD HDTV
I bought a new Sony Bravia TV last week. Tonight we noticed a crack, and a bubble ont the plastic frame surrounding the screen. At first i thought "Who hit the new TV?..." but at closer exam we noticed it bubbled from the inside out. The TV has not been on for longer that 4 hours max at a time, and mounted away from the wall at correct distance etc. Is this common? What should i do now, return to store, call Sony? Thank you for any advice. Needless to say we were shocked.
Same exact issue with a Toshiba purchased at Best Buy less than week ago. Set it up, turned it on- huge damage was done. Tried to bring to Best Buy and they said it was sealed in a box therefore not Best buy's problem. called Toshiba and said whoever packaged this tv had hit the screen.....Toshiba said it's Best buy's problem.....and we are eating a $650 tv purchase....Best buy's black tie agrrement didn't apply either so out the window goes THAT $119 as well.
What about small claims court? How does that work?
Posted on Jan 01, 2010
I would definetly call Sony and if it is something you can't live with return it, but remember impact damage voids the warranty, in other words if you were to drop the tv trying to return it the warranty is void. As much as you paid for that tv it should be cosmeticly a functionaly perfect. Let me know if I can provide further assistance and please rate this solution. Lone99star
Posted on Jan 15, 2009
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