Question about Matrix CM9760 Video Output Card 8 Outputs Graphic Card
A large scale security system that can have many cameras,. monitors, recorders , and sound. The matrix is the box that connects everything together.
Posted on Jan 15, 2009
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Posted on Jan 02, 2017
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My name is Todd and I'm with Dell's online outreach program. Have you tried that system with a different monitor, or is that monitor working correctly on another system? Just trying to confirm it's the video card and not the monitor itself.
Another step you can try is to go into the BIOS / System Setup of that GX 240 to see whether the problem is only happening as it tries to load the drivers. I sort of doubt that it is from your description but you can test it pretty quickly by tapping the <F2> button when the Dell logo would first appear. If the video is normal in the System Setup that would let you know if the basic video functions of the card are working correctly.
But to be honest it sounds like the video card is failing from your description. I assume your system's service contract has expired?
If you would like more detailed help feel free to email us at Customer_Advocate@Dell.com. Please include my first name, Todd, in the subject line of the email and reference this issue so I can pull up information to try to help you.
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