Question about Microsoft Xbox 360 Console

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Game not working

I stick in my disk and it wont read at all it just says open tray

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  • dieyungsveyr Jan 15, 2009

    xbox does not provide a 5 year warranty for this issue and they do not pay for it to be shipped back. The charge is $99 if you are outside the one year warranty. A new console is needed for this issue.

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Hello, I have an Xbox 360 and after several exchanges from the three death, to what i have heard and seen here lately is don't set the console in the upright position, vertical, it needs to lay horizontal, so the disk tray opens and a game will lay in it. If the warranty label hasn't been tampered with x-box has a five year warranty, so the unit can be replaced free of charge, Xbox payes for it to be shipped. Make sure you follow the instructions and remove everything, cause they send a core back to you, that's it! The only other assitance I can provide is that while the tray is in the open postition check the tray area with a flash light to see if something just happened to get in there, plastic will stick to a DVD and then you load that DVD and plastic in there. 1st step lay the xbox 360 on its horizontal side, check tray area for debris, if problem has no change call X-box 1-800-4myxbox. I hope this has helped and I looked forward to helping in the future, Thanks

Posted on Jan 15, 2009

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http://www.fixya.com/support/r3803844-troubleshooting_steps_xbox_360_open

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