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Best Solution!!! I called tech support (866-823-1671 - very nice/helpful) because my daughter's was doing the same thing. I was told to let the song start to play, press the M button during the song, choose 'Repeat' which will bring up a list of options and then choose 'Normal'. It worked.
I have a gpx mw3847 and I load songs by opening up My Computer, finding my gpx mw3847 and opening it. Then I go to MY Music where I have my MP3 songs and just drag or copy the ones I want over to my Player. I don't use Windows media player to load songs no any of my players
I have Vista and when I open MY Computer after I've connected my gpx mw3847 it shows up as GPX (F:). I did not format it. If I right click on GPX (F:), the drop down menu shows a FORMAT item there. But I can drag or copy songs to it without having to format it. The (F:) stands for the drive letter so yours might be different.
The licenses could have expired on the songs, or you have a corrupt database - format the player or get a firmware upgrade to resolve a DB error. Double-check the licenses on the songs to make sure they have not expired.