Question about Dyson DC25 All Floors Bagless Upright Vacuum

3 Answers

Roller not turning - dyson DC25

I got the belt of a robe caught in it and pulled it out - i am thinking that caused the situation - could that be correct? and what can i do?

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  • Anonymous Jan 27, 2009

    same scenario here - left with a crackin hoover that wont do its proper job

  • cdbees Mar 14, 2009

    I vacuumed over the end of a spool of thread, winding the thread on the roller and now the roller will not turn. I removed all of the thread but I'm afraid the belt is shot. How do I replace it?

  • Bluebird33 May 17, 2009

    Don't Dyson read this????? What is the solution. Mine was with a shoelace and now won't turn/pick up.

  • Anonymous May 24, 2009

    I ran over a string and now the beater bar won't run. It turns manually, there is nothing visably wrong with this. Isn't there a reset button on th beater bar motor?

  • 2summergem
    2summergem Oct 31, 2012

    Of course as much as I try to remember to clean the strings and stuff that ends up wound around the brush on a routine basis, I found that the same was there and cleaned it all but the brush still would not spin. Pushing that button next to the power button fixed it. I'm overjoyed that this one time I did not have to spend a ton of money fixing it. Thanks

  • Anonymous Mar 15, 2014

    the ball is not moving properly

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I had the same problem. I found that pushing the button next to the power button fixed it.

Posted on Jun 12, 2009

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Check the neck if a large object is stuck in it

Posted on Jan 15, 2009

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This is the 2nd time this happened. The first time I replaced the roller head at a cost of 80 quid!!! I definately prefer this fix !!!!!!!

Posted on Mar 13, 2011

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2 Answers

The brush in our Dyson won't revolve.


Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Nov 11, 2016 | Dyson Vacuums

1 Answer

Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?


I can think of three things that could be wrong.

The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

The internal drive belt is worn, or the nylon bush that it runs on.

The clutch is worn out.

The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.

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  • Dyson DC25 Upright Vacuum Cleaner - Support ' Dyson.com www.dyson.com/Support/dc25/DC25-ANIMAL Dyson DC25 Upright Vacuum Cleaner Support. Skip to main content X. Shop. Shop vacuums; Shop air treatment ... The Dyson Helpline is available during the following ...
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  • Mar 18, 2016 | Dyson Vacuums

    1 Answer

    Drag sound on floors when using dyson dc25


    Hi there, it's Jack at Dyson.

    DC25 is engineered to work effectively on hard floors as well as on carpets. It shouldn't be making an unusual noise on floors - it would be worth checking the soleplate (the underside of the cleaner head) for any damage, and for any debris caught underneath. It's also a good idea to make sure all the rollers turn freely.

    If you can't see any obvious issues but continue to experience difficulty, please contact us directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). Our experts can provide further assistance to help you resolve things.

    Sep 24, 2014 | Dyson DC25 All Floors Bagless Upright...

    1 Answer

    I just bought a new beater brush for my dc25 dyson and it still does not work any ideas


    Hi, it's Allie from Crucial Vacuum.

    When installing your new Dyson DC25 roller brush, make sure that once installed, you incline your unit into the vacuuming position by using the stabilizer. The roller brush will only turn while in this position. Also, make sure that your roller brush is properly installed and the end cap holder is properly placed back into the unit.

    Below you may find a video tutorial on how to replace your roller brush:
    https://www.youtube.com/watch?v=juf7zdvChUc

    You can purchase direct your replacement belts, roller brush and filters from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

    http://www.crucialvacuum.com/catalogsearch/result/?q=DC25

    I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.



    Alejandra (Allie) Sepulveda-Rivera
    Crucial Vacuum Customer Care
    http://www.crucialvacuum.com

    Sep 14, 2014 | Dyson Vacuums

    1 Answer

    Why won't the brush head on my DC25 turn?


    If the brush bar motor isn't turning it could be the switch or the motor, if it is turning you may need. To replace the belt

    Aug 02, 2014 | Dyson DC25 Animal Upright Ball Bagless...

    1 Answer

    How do I reset my dyson dc25


    You may need a new belt if the brush bar motor is working properly. It could be the switch or brush bar motor if the motor does not run .

    Jul 06, 2014 | Dyson DC25 All Floors Bagless Upright...

    1 Answer

    How do you change a belt on a dyson DC07


    Turn vacuum over so you can see the brush.
    Using a standard screwdriver, undo the three fasteners just behind the brush.
    Remove the base plate.
    Remove the belt.
    Remove roller brush.
    Place new belt on roller brush and center it in position.
    Feed belt through the hole, and return brush to position.
    Ensure the brush ends are located in the slots correctly.
    Pull the belt over the motor shaft.
    Rotate the brush a few times to ensure belt is centered and secure.
    Replace the base plate, tighten fasteners, and rotate the brush a few more times to make sure it turns properly and the belt isn't caught.

    Mar 04, 2011 | Dyson DC07 Bagless Upright Cyclonic Vacuum

    5 Answers

    Dyson DC25 rotating brush doesnt work


    There is a reset button on the side of the brush bar head. Press it.

    Jul 11, 2010 | Dyson DC25 All Floors Bagless Upright...

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