Question about Canon FAX-JX200

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Fax call goes to voice mail not to fax machine

We have voice mail thru ATT --Can we change number of rings on the fax so it will go to fax instead of voice mail?

New fax today---User guide is not in box as indicated---How can I get one?

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  • gramskitty1 Jan 19, 2009

    I guess it was not just the Number of rings that was the problem.

    Your answer was helpful to see how to set the number of rings.

    Thank you

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  • 318 Answers

Press dataregistration,press arrow up or down untill RX settings is display press start,press arrows untill incomming ring is displayed press start,set to on,next the amount of rings will apear on screen,change it there to the amount of rings.

Posted on Jan 16, 2009

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Same Number for Fax and Telephone


The fax is designed for use with an answering machine, the greeting for which must be no longer than 15 seconds. If voice mail in this case is referring to answering machine, be certain that the message is as indicated.

If you need further assistance, please post back. Otherwise, thank you for using and rating FixYa!

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Brother Intellifax 770 fax machine failure to receive faxes


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1 Answer

Number of rings


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1 Answer

CANNOT RECEIVE A FAX


Slim1234,
          A multitude of problems might cause receive problems, and the User's Guide has no "receive Problems" section under troubleshooting - so here goes:

        If I had to guess right off the bat, your problem is probably
that the FAX is in "FAX Storage" mode, and is out of memory.
In this mode, it will print FAXes until it runs out of memory.
See problem "g" below.

   a. Voice mail active on the line - if voice mail and FAX-2820 are
       set to answer the line on the same number of rings, there's
       no way to know which will answer first.

   b. Voice mail active on line - if voice mail is set to answer in
       fewer rings than the FAX, then the FAX will always lose
       (but you'll have no problems Xmitting).

   c. Call Waiting active on the line - the call waiting "boop" will
       kill incoming FAXes (and outgoing FAXes too, but your
       personnel will retry the outging ones until they succeed
       and you may only hear complaints about incoming FAXes).

   d. Your FAX-2820 is set to "Manual" or "External TAD" mode.
       Reset it to "FAX only" or "FAX/Tel" mode (depending on
       your office use of the FAX telephone line).
       How to do this: Menu/Set,0,1 <up/down to select mode>
                              press Menu/Set.
   NOTE: your LCD display tells you your receive mode:
       Mine says "Sleep 22:08 Fax", telling me I'm in "FAX only"
       mode, and its 10:08 PM.

   e. You've set the FAX to RING DELAY - if so, the FAX
       must win. Setting ring delay to 00 tells the FAX to answer
       the line silently (an advantage for a busy MD's office).
       How to change this: Menu/Set,2,1,1
       Ref: FAX-2820 User's Guide p.4-2

   f. You dont have a shared (FAX/human) line set to
     "Easy Receive"; if someone answers the call and
      Easy Receive is off, then they need to press START on
      the fax machine front panel or dial *51 and hang up.
      How to change it: Menu/Set,2,1,3
      REF: Fax-2820 User's Guide p. 4-2

  g. You may be set up for "FAX storage."  In this mode, received
      FAXes will be stored (and printed) until you run out of
      memory (quickly done on a Brother FAX-2820), then you
      get nada (but sending FAXes still works).
      How to reset this: Menu/Set,2,5,1 <up/down>
      REF: Fax-2820 User's Guide p.6-2

  h. You may have set up FAX forwarding.  In this mode, sending
      FAXes will work fine, but all incoming FAXes willl be sent
      to another telephone number.
      How to turn it off: Menu/Set,2,5,1 <up/down>

      If this laundry list of (sending OK, Receiving dead) scenarios
 doesn't resolve the problem, email your FAX number to me
and we'll do some cross-country FAX debugging.

                                  Dave in tech support
                                  amityjones71@gmail.com
P.S.
      The above features may have been set remotely by a
   nefarious (or somewhat knowledgeable) individual - remember
   that a little knowledge is a dangerous thing (even for
   FAXes). See (extensive) remote programming instructions
   on p.6-6 of the User's Manual.

        To print out the caller ID list - and possibly find out the
   source of the remote programming:
   Menu/Set,2,0,3 <up/down to "print report">, Menu/Set,
    Start, <Caller ID report prints>, Stop/Exit
   Ref: Brother Fax-2820 User's Guide p.A-3

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