Question about Creative Labs ZEN V Plus MP3 Player

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My creative zen won't charge or turn on

I can't turn it on or charge it or reset it tried to download somthing then i un pluged it.

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  • mrjake35 Mar 14, 2009

    cannot turn it on its dead as adodo even though i know its charged

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1 Answer

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  • Master
  • 827 Answers

Hi,

To resolve this problem, establish that the player is charging correctly as follows:

  1. Connect the player to a USB port on the back of a desktop PC, to a powered hub, or to a power adapter (separately available).
  2. Check the display for the charging icon my creative zen won't charge or turn on - battery_ac_charge_1.jpg.
    • As the display times out after a few seconds, press any button on the player to reactivate the display.
    • If the battery is fully depleted, the charging icon may not be displayed.Cupthe player in your hands to check that the blue power LED behindthePlay/Pause and Options buttons is glowing on and off repeatedly. This indicates that the player is successfully charging. After 1 hour of charging, power on the unit to activate the display. The charging icon should be displayed.
  3. Allow the player to charge for at least 6 hours. During this time, if charging from a USB port, please ensure your PC does not enter a power conservation mode (Standby, Sleep, or Hibernate) as this will interrupt charging.
Ifthe player does not indicate a charge, or will not power on afteratleast 6 hours of charging, please contact Customer Support.
Creativerecommends updating your ZEN V or ZEN V Plus firmware to takeadvantageof new features and functionality. To learn more, click here.

Hope this helps

Chris (ziraffa)

Posted on Jan 14, 2009

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