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Send it in to Microsoft and they will be able to fix it for you. Otherwise, I'm sure there are online kits on how to replace the battery (but I fear they can probably get pretty messy just like phone repairs and such). Microsoft should be able to whip a new battery in there quickly.
I would first allow the Zune to completely charge (the battery symbol should be full and green[i believe--it's been a while since I first got mine]).
I would then unplug the device and restart the computer. Once your computer has completely rebooted connect the device to the computer and see if it detects the device. It should work. Also you might try another USB port.
run the battery completey dead or you could possibly reset the device to factory default...
Try this.... Reset Zune: Press and hold the back button while pressing up on the control pad. Connect Zune to a power source: If the Zune device is in sleep mode, this action will wake the Zune device and turn it on. If the battery does not have a charge, you may have to wait several minutes for the Zune device to turn on.
Also, make sure that the hold button on top of your zune is turned to the off position.
now what you do is if the zune just has a black screen with a battery symbol and it stays that way forever when on the charger. you, take the zune off the charger and press the play/pause button and if it turns on for a second with the low battery symbol then turns off, your in luck, just hold the play/pause button for 10 - 20 minutes. the zune will have turned on and off alot agitating the battery. once you hold it for 10 - 20 minutes put it on the charger, then presto it works. let charge fully then die completly for every time you use it for a bout a month to let the battery get back into it's normal cycle. ~Dan herzberg~ Thank you*
I had to replace a Zune that was dropped in water. I didn't bother trying to get the Zune program to forget the other Zune. I just attached it and started syncing my stuff. Did you try that? BTW I named the new one the same thing as the old one with no problem.