Question about Whirlpool 25.6 cu. ft. Side-by-Side Refrigerator with In-Door-Ice Dispensing System

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Hi I on 1-6-09 submitted a request as follows: Problem 08275MC I am having a problem with a Whirlpool Referigator Side by Side M/N - ED25Q FXHW00 , S/N- SK0143090. The problem goes something like this. The refrigerator and freezer will work properly for several days in a row. Then it will be found not running and the ice in the freezer starting to melt. The problem can seemingly be corrected by turning the thermostat (cold control) to the off position. And then returning it to its normal setting. At this time the refrigerator will kick on and start running and will once again work properly until the next time it is found off and ice melting in the freezer. This same scenario has been going on for many weeks now and the problem does not seem to get any better or any worse. At first thought it would appear the that the cold control is defective, however, if that is the case. Why will it work for several days in a row as it should, and then shut off and not restart? Is this a constant cut in type thermostat and could this have anything to do with the problem? Can you propose a possible solution or solutions with an explanation as to what is occurring here. I submitted this as a paid request for supposedly an expert response in 1-2 business days. To date all I have recieved is my credit card has been charged but have recieved no response back to my e-mail address or contact from FixYa in any other way.Can anyone help me with this problem or refund my money??

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  • lde777 Jan 15, 2009

    I appreciate Jason's attempted help, however most of what he said flew right over my head but I did understand "most likely the thermostat"

    Thanks but disappointed for the $10.00 fee as I already felt that most likely it was a thermostat problem and was hoping for an explination and definate diagonoses. I can be a trial and error parts changer for free.

  • Ken Bledsoe May 11, 2010

    I would get with the web site that is not right you shouldn't be billed until the problem is resolved.


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Well   i cant refund you but i will do my best to help you.   it seems that you have two problems.   everybody knows metal shrinks when it gets cold.  i see that as part of your problem.   something in the control panel is getting cold and shrinking off of its mark.  most likely the thermostat.  which leads me to your second problem.  have the thermostat looked at.  if i was close   i would look at it personally.   i do apologize for the charges to your credit card.  i hope that your future experiences are much better

good luck

Posted on Jan 15, 2009

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