a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Try changing the cable from the phone wall outlet to the fax, when a incoming RING signal comes, with a bad phone cable (it is 90 volts AC) so the power to ring the fax can go through but not DATA, try pluging a standard phone in the wall outlet to see if it work's.... if the standard phone don't work than call the phone company's service desk, if the standard phone work's (initiating a call) than concentrate on the printer's trouble shooting guide...
Hi Good day!! Follow this method to remove your paper jam:
1. Check to make sure that the power cord is securely plugged into an active wall outlet if your printer is not turning on.
2. Make sure that the USB cable connecting your computer to your printer is securely connected if your printer powers on but will not perform a print job.
3. Remove a paper jam if the "Check Paper" light on the front of the printer is blinking. To do this, first turn off the printer and unplug the power cord from the printer. Open the front cartridge door and locate the jammed paper. Gently pull the jammed paper toward you. Plug the printer back in and turn it back on.
4. Connect your printer to a different USB port on your computer if you are experiencing slow printing. The slowness could be due to a connection problem with your computer's USB port. After you've switched the port, try your print job again.
5. Make sure that a phone line is securely connected from a phone jack to your printer if you are having trouble sending or receiving faxes.
6. Clean the scanner surface if your scans are blurry or have vertical white or black lines. To do this, spray the a soft, lint-free cloth with a mild glass cleaner. Wipe the scanner glass with the cloth and then dry it with another clean lint-free cloth.
7. Hard reset the printer if you are having trouble solving your problem. Turn the printer off and remove the power cord from the wall outlet. Wait at least 15 seconds and plug the cord back in. Power the printer on and try your job again.
8. Restart your computer if you can't solve your printing or scanning job. Sometimes restarting the computer can solve an unseen problem.
Disconnect the power cord from back of printer Disconnect the USB cable from PC Turn off your PC Disconnect the power cord from wall outlet wait for 10 minutes Reconnect the PC Power cables Power on the PC When you see the PC desktop Re-connect the Power cable to printer Re-connect the USB cable of Printer to PC
Reset your printer. To do this, turn off the printer using the power button, remove the cartridges, unplug the power and the usb cables. Press the power button for several times. Connect the power cable and also the wall jack, power on (don't connect the usb cable). While the printer boots up, keep pressing power button several times. Leave it for few minutes and again switch off. Now connect the usb cable as well and insert the cartridges. Shutdown the computer. Power on the printer and also the computer (Note when you power off/on, use only the power button).
This will fix your problem. If possible, please reinstall the drivers for your printer before you restart it with the pc.
Thanks for using FixYa.
Do you have files in the queue? What is the printer status in Devices and Printers area?
Since this is a USB printer, my usual trouble-shooting starts with checking the USB connectivity. If you are using a hub, try connecting directly to the printer. Change to a new USB cable and try a different port. Check if a known working device will work in the port. Make sure the ports are not disabled for power-savings or security (power savings is adjusted as an advanced option in the same area as setting the Screen Saver, Security shut downs are in the Device Manager).
Frequently, you can reset the printer by unplugging the USB cable from both the computer and the printer and pulling the power cord for a minute. If the items in the print queue cannot be deleted from the queue, use the Command Prompt (run as administrator by a right click - Start, All Programs, Accessories) to empty the queue. Once in the command prompt, type "net stop spooler" without the quotes and then hit <enter>. Then type "net start spooler" (again without the quotes) and hit <enter>. Once the commands have been processed, reboot the computer.
Are you conecting via USB? If so, did you wait to connect the USB cable until the installation advised you to? If not, uninstall the software and driver, unplug the USB cable, reinstall the software and driver, and when prompted, plug in the USB cable.
SolutionStep one: Perform a power reset and connect the printer directly into the electrical outlet Remove all the paper loaded in the main input tray.Make sure that the product is turned off. Disconnect the USB cable from the back of the product. Disconnect the power cord from the product. Disconnect the power cord from the electrical outlet and wait 10 seconds. Reconnect the power cord directly into the electrical outlet and check for the following. Make sure that the power cord used is the one provided with the product. If a computer is connected to the product, make sure that the computer is connected to a grounded (three-prong) wall outlet. Make sure that the power cord is firmly connected to both the product and the power supply. Reconnect the power cord to the back of the product. Press the power button ( ) to turn on the product. Reconnect the USB cable to the back of the product. If the issue is resolved, proceed to Step six: Print a self-test page. If the issue continues, proceed to the next step.