Question about Logitech Cordless Mouse

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I have a Logitech wireless mouse that I cannot seem to get working on the computer

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  • Anonymous Jan 15, 2009

    how to install a battery in the cordless mouse?

  • goanguide Jan 16, 2009

    i have a logitech cordless mouse JNZ201962 which i cant seem to operate even thou it says the drivers are installed

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  • 258 Answers

Make sure there are no power cables close to the mouse or receiver, I have seen this cause problems many times.

Also try pressing the connect button on the receiver then keep pressing the connect button on the mouse until the receiver light stops flashing

Posted on Jan 14, 2009

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1 Answer

Mouse quit working


Logitech wireless mice operate in a slightly different technological sphere to wired mice.
Wireless mice need batteries, they need to be turned on and they need an interference-free radio environment.
One advantage of wireless mice is that they tend to function with laser or optical parts rather than a ball and wheels, so there are fewer moving parts to go wrong.
However, optical and laser wireless mice have considerations to take into account.
Change the batteries in the mouse if the mouse doesn't work.
Remove the battery cover and insert new batteries.
On the underside of the mouse could be plastic sticker with a phillips head screw (star) under it
Turn the Logitech wireless mouse on with the switch on the mouse.
Plug the USB receiver into a USB jack on the computer.
Try to use a free jack that's actually on the computer rather than one that's in a hub.
Test the jack first.
Try plugging in a printer and see if the printer is recognized--that way you know the USB jack is good.
USB jacks are notorious in that you frequently get a bad jack on a computer.


Turn off devices that are in the same frequency range as the mouse.
Logitech wireless mice operate at 2.4 GHz, which is in the same area as Wi-Fi routers and older cordless phones.
Start by turning those devices off and see if you can eliminate any causes of interference.
Test with wireless speakers too, then computer power supplies, monitors, cellular telephones and garage door openers.

Place the mouse on a flat surface that doesn't reflect. Avoid metal surfaces too.

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My logitech wireless mouse and keyboard are not working on my 64-bit MS 7 ultimate O. They used to, now they are not working. I originally had MS Visa on this computer before I up graded to MS 7. This has...


I found a similar problem with my wireless keyboard and mouse, and it seem to work on one USB port better than the others, you can try a diffrent USB port. Or try reinstalling driver S/W

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i have the same wireless keyboard. i suggest that u redothe setup process and setup the mouse first. if the problem persist then move the wireless scanner.

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My wireless logitech mouse stopped working


This may seem weird and maybe not what you're looking for but- I have the same problem with my logitech mouse occasionally. The only thing that I have found that works is, I unplug the mouse and plug in my spare wired mouse. Usually after I use the wired mouse for about 2 hours I can plug in the logitech mouse and it works again. Sorry I don't have better advice for you but I know how aggravating it is and this works for me. Gook luck.

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1 Answer

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Logitech does provide the replacement part for your USB mini-receiver, check the following website (availability 2009Oct23): Click Here

YBC (/\)

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1 Answer

I have a Logitech wireless mouse that I cannot seem to get working on the computer i have a logitech cordless mouse JNZ201962 which i cant seem to operate even thou it says the drivers are installed


Normal 0 Turn the mouse over and find the small rest/connect button on the bottom of the mouse and press it. This should connect the mouse to the receiver and work properly. If not, try pressing the receiver button and then press the button on the mouse. This should be done whenever you change batteries or glitch. Hope this helps you. Bud

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1 Answer

Wireless Keyboard not connecting


I opened up the Logitech Mouse and Keyboard Settings, turned my keyboard off, changed out the batteries and turned it back on. It then detected the Keyboard and asked for a password, I entered in the password, it said it was rebooting it and asked for another password which I entered (both passwords were given to me in the Settings). Now it is working just fine! Not sure if you have tried this but it might work for you.

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1 Answer

Mouse does not work


Normal 0 Try disconnecting the Mouse Receiver from the USB port and reinstall the CD software program. When the program asks you to connect the Mouse Receiver to the USB port, do so and it should work.
Hope this helps. Bud

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