Question about Maytag Neptune MDG5500AW Gas Dryer

1 Answer

Clothes burnt? Is there something I can do to keep my dryer from pinching my clothes and burning them in 4 or 5 places on each shirt before I have to buy a new dryer? I have a Maytag Neptune dryer from 2001 and sometimes it will burn a waffle type imprint on polyester clothing. I can see inside the dryer the circular metal vent is dark with some kind of melted buildup (probably from melting synthetic fibers). I don't know what to do to end this cycle of damaged clothes.

Posted by on

  • 1 more comment 
  • Frank
    Frank May 11, 2010

    the synthetic is like plastic, once it is burned on, you are going to have a hard time get it off.

    the best thing is make the synthetic area as cold as possible (dry ice, or just ice cube). then use a not so sharp knife scrap it off.

    you may have to do that few times, before you can get all of them.

    don't use any paint thinner, since the pilot light is on in the dryer, it will explode.

  • Mark Egan May 11, 2010

    I'm sorry, you said what Model it was, and that it was gas.

    I suspect that the burned material you see inside heats up when the dryer is used, becoming sticky, and causing clothes to stick to it again. If the waffle pattern you describe is the same as that on inside the dryer, that's probably it.

    I would find something to clean that surface real well. Maybe WD-40 would work. And you may need to warm the stuff up first before you use any type of cleaner.

    If that solves it (temporarily) would then suggest that you have another issue to deal with and that is, what caused the buildup in the first place. It could be due to an improper dryer setting for delicate clothes, bad design of the flame chamber leading to the dryer drum, or a bad thermostat for the dryer temperature setting. Give me some feedback and I'll help you some more.

  • Mark Egan May 11, 2010

    Is this a gas or electric dryer? Please provide model number if possible.



1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 979 Answers

Try turning down the heat setting on your dryer. This should help immensely. Dry these types of clothing on say "medium" setting and the heavier things on normal heat.

Posted on Jan 14, 2009


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Repairman (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Whirlpool front load dryer - gives little holes in the tee shirts and other clothing's. Sometimes it feels like its burnt and sometimes its just holes and ripped

Check for sharp edges and pinch points on the ribs in the drum that tumble the clothes. I had my drum replaced under warranty.

Dec 14, 2016 | Whirlpool Washing Machines

1 Answer

Amana 7300 Tandem

Check the drum surface of your dryer for possible object that may be stucked in the drum holes that may cause damage to the clothes. You may do similar checks of the washer drum if your dryer drum checked negative.

Good hunting.

Aug 21, 2017 | Dryers

1 Answer


Assuming that you have the correct temperature selected for your clothes, there are two likely causes:

If the clothes are showing randomly shaped burn marks, the dryer is overheating. This would be accompanied by a burnt smell on the clothes. The high limit thermostat is the culprit.

If the burn marks are dark streaks, the clothes are getting pinched between the drum and the inside of the dryer that does not move. This is caused by worn bearings, slides or rollers. Should you choose to repair this yourself, there is a great deal on a kit with all of the parts you need plus a new belt for only $32 here:

Good luck from Detroit, Mi.

Jul 20, 2011 | Frigidaire GLER341A Electric Dryer

1 Answer

We have had this dryer for 6 years and for the last year it has been leaving brown marks on our clothes. The brown streaks will not come out easily. We have cleaned the dryer on the inside but this has not...

This is usually from the clothes being pinched. Either in the front or rear. The front uses a glide type system on GE style dryers and felt and rollers on most others. Here is a link. Check the type of dryer you have or send me the model # and I will direct you, then follow the links in the troubleshooting to the video that fits your dryer. If you enter your model # you can also get diagrams and illustrations that will also show you what type of dryer. The repairs are easy to do and inexpensive.

Jun 15, 2010 | Dryers

1 Answer

Dryer only works when the door is open

  • Your dryer may use rollers, or wheels, to support the rear of the clothes drum. When these are worn out, they may cause the clothes drum to drop down slightly, which can pinch the clothes between the top of the clothes drum and the rear of the dryer interior. When the rollers wear out, you need to replace the whole set.

  • Your dryer may have a felt-like seal at the rear of the drum. If this seal is worn, torn, or missing, clothes can get caught and torn in the space between the clothes drum and the rear of the dryer interior. When the rear seal wears out, you need to replace it.

  • Your dryer probably uses nylon or plastic glides at the front of the clothes drum for support. When these are worn out, they may cause the clothes drum to drop down slightly, which can pinch the clothes between the top of the clothes drum and the front of the dryer interior. When the glides wear out, you need to replace them as a set.

Apr 22, 2010 | Whirlpool LEW0050P Electric Dryer

2 Answers

My dryer takes forever to dry clothes!

it could be the vent pipe is clogged. check that out too

Jul 05, 2017 | Maytag Dryers

1 Answer

Dryer pinching clothes.

The front glides are bad. Easy fix.

Feb 13, 2009 | Dryers

2 Answers

Brown burn spots on Whites

Hot spots in the drum perhaps. Check for a loose heating element.

May 06, 2017 | Dryers

2 Answers

Clothes burnt?

The Front Drum Glide is worn out.
An easy fix.
Trouble is they are expensive...
The cheapest I have found so far is about $60.00, and I can't find an off brand.
It is recommended to also change the lower felt band if the first one is changed, at about $45.00, tho I found an off brand for about $20.00.
I can get a reconditioned dryer for about $100.00, therefore I'm still considering my options.
Hope this helps.

Jul 21, 2008 | Hotpoint NVL333EY Electric Dryer

4 Answers

Dryer is leaving brown streaks on cotton clothes

To all victims of the brownish colored streak marks: I share your frustration!!! I have the same problem with my dryer which started when my dryer was only 3 or 4 years old - - totally unacceptable for an expensive top of the line dryer! A repair guy showed me how the brownish streak marks come from the felt liner which goes around the drum. Look inside your dryer for the beige or tan colored felt which sticks out around the circular drum. If you rub the felt with an old white t-shirt or paper towel, you will see the same brownish colored marks. My repairman recommended getting the felt replaced eventually, but until then, he gave me the following tips which really help avoid getting the streaks: For white or light colored clothes susceptible to the brownish streak marks: I dry these items as part of a very lightweight dryer load - with just a few other lightweight items. By doing a small lightweight load, clothing is less likely to get caught up & rub against the felt edges. For example, I dry 4 light colored men's dress shirts with 2 or 3 other lightweight shirts. OR for white or light colored athletic "dry fit" type athletic apparel, I dry 6 - 8 total lightweight shirts/shorts. If I throw my white Nike top or white pair of summer pants into the dryer with all my "whites", they will be doomed to getting brownish streaks due to the heavy load pushing them against the darned felt liner! Whenever possible, I wash susceptible items on permanent press to avoid wrinkling, then hang dry. Prior to putting these clothes in the dryer, I also "pre-clean" the felt with an old white cotton t-shirt by reaching into the dryer and rubbing along the felt edges until I'm not getting as much brownish color on the t-shirt rag. For a permanent fix, call a repairman or see the following do-it-yourself YouTube video on "Dryer Repair - Replacing the Lower Front Drum Felt Seal": . I have a repair person coming today to fix 2 other appliances, so I'm finally getting my dryer fixed, and I will post an update soon.

Dec 30, 2007 | Dryers

Not finding what you are looking for?
Maytag Neptune MDG5500AW Gas Dryer Logo

Related Topics:

329 people viewed this question

Ask a Question

Usually answered in minutes!

Top Maytag Dryers Experts

Dan Webster
Dan Webster

Level 3 Expert

8220 Answers

Tim Whalen

Level 3 Expert

3074 Answers


Level 3 Expert

77514 Answers

Are you a Maytag Dryer Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides