Question about Maytag Neptune MDG5500AW Gas Dryer

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Clothes burnt? Is there something I can do to keep my dryer from pinching my clothes and burning them in 4 or 5 places on each shirt before I have to buy a new dryer? I have a Maytag Neptune dryer from 2001 and sometimes it will burn a waffle type imprint on polyester clothing. I can see inside the dryer the circular metal vent is dark with some kind of melted buildup (probably from melting synthetic fibers). I don't know what to do to end this cycle of damaged clothes.

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  • Frank
    Frank May 11, 2010

    the synthetic is like plastic, once it is burned on, you are going to have a hard time get it off.

    the best thing is make the synthetic area as cold as possible (dry ice, or just ice cube). then use a not so sharp knife scrap it off.

    you may have to do that few times, before you can get all of them.

    don't use any paint thinner, since the pilot light is on in the dryer, it will explode.

  • Mark Egan May 11, 2010

    I'm sorry, you said what Model it was, and that it was gas.

    I suspect that the burned material you see inside heats up when the dryer is used, becoming sticky, and causing clothes to stick to it again. If the waffle pattern you describe is the same as that on inside the dryer, that's probably it.

    I would find something to clean that surface real well. Maybe WD-40 would work. And you may need to warm the stuff up first before you use any type of cleaner.

    If that solves it (temporarily) would then suggest that you have another issue to deal with and that is, what caused the buildup in the first place. It could be due to an improper dryer setting for delicate clothes, bad design of the flame chamber leading to the dryer drum, or a bad thermostat for the dryer temperature setting. Give me some feedback and I'll help you some more.

  • Mark Egan May 11, 2010

    Is this a gas or electric dryer? Please provide model number if possible.


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Try turning down the heat setting on your dryer. This should help immensely. Dry these types of clothing on say "medium" setting and the heavier things on normal heat.

Posted on Jan 14, 2009

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Assuming that you have the correct temperature selected for your clothes, there are two likely causes:

If the clothes are showing randomly shaped burn marks, the dryer is overheating. This would be accompanied by a burnt smell on the clothes. The high limit thermostat is the culprit.

If the burn marks are dark streaks, the clothes are getting pinched between the drum and the inside of the dryer that does not move. This is caused by worn bearings, slides or rollers. Should you choose to repair this yourself, there is a great deal on a kit with all of the parts you need plus a new belt for only $32 here:

Good luck from Detroit, Mi.

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We have had this dryer for 6 years and for the last year it has been leaving brown marks on our clothes. The brown streaks will not come out easily. We have cleaned the dryer on the inside but this has not...

This is usually from the clothes being pinched. Either in the front or rear. The front uses a glide type system on GE style dryers and felt and rollers on most others. Here is a link. Check the type of dryer you have or send me the model # and I will direct you, then follow the links in the troubleshooting to the video that fits your dryer. If you enter your model # you can also get diagrams and illustrations that will also show you what type of dryer. The repairs are easy to do and inexpensive.

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Dryer only works when the door is open

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  • Your dryer may have a felt-like seal at the rear of the drum. If this seal is worn, torn, or missing, clothes can get caught and torn in the space between the clothes drum and the rear of the dryer interior. When the rear seal wears out, you need to replace it.

  • Your dryer probably uses nylon or plastic glides at the front of the clothes drum for support. When these are worn out, they may cause the clothes drum to drop down slightly, which can pinch the clothes between the top of the clothes drum and the front of the dryer interior. When the glides wear out, you need to replace them as a set.

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Hello fyffeta,
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The Front Drum Glide is worn out.
An easy fix.
Trouble is they are expensive...
The cheapest I have found so far is about $60.00, and I can't find an off brand.
It is recommended to also change the lower felt band if the first one is changed, at about $45.00, tho I found an off brand for about $20.00.
I can get a reconditioned dryer for about $100.00, therefore I'm still considering my options.
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