That lock mechanism has one additional adjustment hole. You have to disassemble the mixer. I recommend returning it if you can. If not, see my posts on "removing the motor cover" and that adjustment must be made on the inside. You will also be able to inspect the lock itself to see if the tooth is busted off. Good luck.
Make surE the lever is all the way unlocked before you put the motor unit down then push lever over to lock when motor is down!..If this does not work the unit is defective and I would return for a new one!!
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Make sure that the hinge pin is locked up firmly with the grub screw that is accessed with machine upside down on a towel. It is right up the middle of the pedestal. Next fit bowl & flat paddle and adjust head height with the screw that you can see when the head is raised up. The screw is right in by the middle of the hinge for the head unit. Screw it in (clockwise) a bit to lower and anti clockwise to raise. You want to screw it in enough to just hear the paddle tinging on the bowl and then anti clockwise the screw so it just clears. 1/4 turn from tinging is roughly it. If the head is still not locking down you may need to run a rat tail file through the locking slot to allow the lock better engagement. This is a last resort, if you file too much it is permanent and cannot be reversed so don't do it until everything else has been done properly. It's not a big job for your local Kitchen Aid service agent to sort out for you.
Adjust the head height first, flat paddle should just clear the bowl. Te head height adjustment can be seen in by the hinge looking from the front when the head is raised. Screw in (clockwise) to lower and out to raise. You cannot get the head lock right when head height is miles out
Have you tipped it upside down and checked the grub screw up inside the pedestal. It is for locking the hinge pin tightly into the tongue on the lower motor housing. If that doesn\'t solve it you really should get a Kitchen Aid service agent to look at it. They should be able to get it locking again without wrecking anything. Don\'t leave it wobbling about or it will get to the point that parts will have to be replaced. If you must mix a batch up hold the head down and lock that lever forwards as best you can while it\'s running. Too much forwards pressure on that lever can bend the rod inside so easy does it.
you need to adjust the beater height screw in a tilt head model, but if it is a new pro series model you may need to replace the lower gear case due to a broken screw mount. we really nee more info like what model it is and that can be found on a white sticker underneath the mixer in the open cavity of the base support.
Two. One easy one not so much. There are three screws underneath the motor on your mixer. any one of these screws coming loos will cause the moter compartment to vibrate and move about, easy fix remove motor and retightem. Really is an easy fix 15 mins. second solution; one of the motor mount screw positions have broken and the motor head is no longer fully attached to your support tower and it will have to be replace which means a full tear down and a new part ordered and installed. look at the bottom of the motor head where the power cord goes into the mixer and look for cracks in the metal. Let us know what you find. We can direct you to the proper sites for parts list and parts.
Get a copy of the Repair Part List of your model from Kitchenaid.com
Remove the Motor Housing (1). The Latch Lever (3) is connected to the Latch (10)
and held in place to the Lower Gearcase (5) by the Latch Bearing Screw (8). This
screw is visible from the outside and located near the Latch Lever.
Tighten this screw to fix your problem.
The problem that you are experiencing is due to the torque that is put on the head while mixing dough. The lock is still working fine, although it is getting wear. You can replace the locking mechanism. However, it will work for a while longer. If you want to change the mechanism post back to this thread and I will be happy to locate you one and explain how to change it.
Hi TH1754, you don?t mention your KA mixer model, but you can easily download a PDF version of your Owners Manual from the KA website: (http://www.kitchenaid.com/flash.cmd?/#/page/home). Click on Customer Care>Locate Manuals& Guides> and enter the 6 character model number (for this example, I?ve used a KSM90P mixer) and select the last file listed that appears under Owners Manuals: KSM90PSWW0.pdf (2930.74 KB) and save that file to your PC. You?ll need to have Adobe Reader to be able to open it. Turn to Page 11 and you will find the instructions for adjusting the mixer head height. I have extracted the instructions below: Beater to Bowl Clearance Your mixer is adjusted at the factory so that the flat beater just clears the bottom of the bowl. If for any reason, the flat beater hits the bottom of the bowl or is too far away from the bowl, clearance Tilt-Head models ? Unplug mixer. ? Lift motor head. ? Turn screw (A) SLIGHTLY counter clockwise (left) to raise flat beater or clockwise (right) to lower flat beater. ? Make adjustment with flat beater, so it just clears surface of bowl. If you over adjust the screw, the bowl lock lever may not lock into place. I hope this helps! ?Howard, Burke, VA If this solution has helped you, please rate it, thanks! - hslincoln
I have had the same problem to remove the motor you need to remove the two screws at the back of the motor next the two screws holding on the circuit board (so you can get at the screws around the gearbox ) next remove the cover on the gearbox by removing the four screws and lift off after you have done this you can lift the motor out but remember you still have the wires connected but you can get at the screws to tighten the head down try using lock-tight on the screws