Question about Microsoft Zune JS8-00001 Digital Media Player
This is my 3rd Zune 80 device I have had the problem on. After several months of perfect operation, when I try to sync the device the PC won't recognize the device. Other Zune devices sync so I know it isn't my PC, or the cable. I've rebooted the device and even wiped the device so it has to be reinitialized by the PC. I still can't sync the device to the PC.
I get no activity when I try to connect the device. When I leave the device connected by cable and reboot the device connected, my PC reports 'USB not recognized' popup window.
Since my device is 13 months old, Microsoft wants $160 to repair the device. Even though I had this device repaired by them for the same problem 7 months ago, they only warranty that service for 90 days and I am now 1 month out of my warranty and they won't sell me the $60 1 year warranty extension.
I've noticed there are 3rd parties that repair Zunes for less than this, although I don't think this is a hardware problem. I "think" this is some software bug (since it has happened in all 3 devices and I've seen others online with the same problem).
Can anyone tell me exactly what the problem is and what I need to do to fix it? I am very good with hardware so I could open up the device and replace parts if it comes to that.
Thanks for the help!
do you have the software installed? or a older version installed? if so that could be your problem with the drivers. try downloading the zune 3.0 software directly from the zune website instead of updating , here is the link to the download page
Make sure you uninstall any previous zune software first!
Hope this Helps
Posted on Apr 11, 2009
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