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Hi Mikey! I did ALOT of searching for about 2 days and I think I finally found them. There is a site here that has the Cromwell instructions http://www.1999.co.jp/eng/image/10130033/10/0
You didn't specify if you needed the Mark IV or VI, but both are there.
I found this doing a search:
If you have any questions about this Martin Yale 1648 Automatic Letter Opener or any of the other binding machines , binding supplies , binding covers or laminating supplies that we carry please call us toll free at 1-800-944-4573 or email us at firstname.lastname@example.org
Im not familiar with a paper folder but if its anything like a printer, it probably has a maintenance kit you can buy or you may have to replace the rollers. Alot of the times they have a rubber grabber that wears out or a roller that gets dirty and doesnt catch the paper evenly and pulls it through at an angle, crinkling it. Check for debree or paper particles that may be floating around inside.