Question about Whirlpool GS563LXSS - stainless Steel Gas Kitchen Range

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Range goes into lock out mode

In Sept. I had a new GS563LXSS range installed. Sometimes during heavy rain and wind storms the range would automacally go into a lock out mode. The computer panel was replaced, electricians checked the outlets, plumbers checked the gas line, appliance people from 3 different appliance centers looked at it, customer and technical service at Whirlpool were cotacted. Nobody ever heard of this happening and had no solution. The stove was replaced with the same model # in Feb. 2007. The same thing has happened twice. The electrician put the range and microwave on separate circuit breaker, the power compny said they checked the transformer.The range was attached to a generator to make sure the problem was not coming from my electial hook up. Once during heavy rain the new range went into lockout and when it was attached to the generator when resetting th e clock it went into lock out mode. Why, do you think, this is happening?

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I have experienced this with a Maytag model before. What I was told by the technical assistance folks, is that fluctuations in power coming from the line voltage being fed into the home, electrical storms, or even ham radio (high power RF) operating in the area, can cause some electronics to appear to have problems when they don't. The theory is that these circuit boards are so sensitive that even the slightest noise or interference on the line voltage coming in can cause the board to go into a lock out mode. I was able to clear the problem I had by resetting the computer. There is an actual procedure for this if you haven't figured that out already. If you haven't figured out how to reset the unit, you may need to call the technical support department for your model to see if they can provide you with better answers. I hope this sheds some light on this problem for you.

Posted on Jul 09, 2007


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