My gogear sa3285/37 won't play the movie downloaded on it. why?

Hello,

Media players need the matching video format: for GoGear Vibe it is SMV.
To convert video from AVI to SigmaTel Motion Video, use the Media Converter Software from the manufacturer. For the videos you'd like to convert, be sure to update video codecs in Windows Media Player 10 or higher.

Vibe players have different display sizes, so you'll need the matching Converter for your player.
When you have the United States version SA5285/37 next site gives all support, including the Arcsoft video converter:
http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?ctn=SA5285/37&slg=en&scy=US
note
There's and update for the Arcsoft converter, for downloading directly YouTube films:
click on EXTRAS at the top right hand corner of the Arcsoft main screen.
At the pull down menu click UPDATE AND PATCHES, Arcsoft will check
and let user download and install the updated Stream Ripper feature
( streaming videos need flv video codec )

I have a Phillips go Gear myself. You need the media converter for phillips software for it. It takes any file and converts it to a Phillips specific file for your player. The disk came with my player but if you would like to download the software you can find it here: http://www.arcsoft.com/products/mediaconverter/

You have to use the Philips (Arcsoft) Media Converter to convert and transfer video files to the Philips GoGear. Because the software likes to play a preview of the movie, you may have to download additional codecs to make it work. Copyright-protected or DRM-encrypted video files are not compatible with the GoGear.

-Tha Mp3 Doctor

You have to use the Philips (Arcsoft) Media Converter to convert and transfer video files to the Philips GoGear. Because the software likes to play a preview of the movie, you may have to download additional codecs to make it work. Copyright-protected or DRM-encrypted video files are not compatible with the GoGear.

-Tha Mp3 Doctor

You may have to download Riva Flv Encoder and convert the YouTube videos to AVI format first. Then you have to use the Philips (Arcsoft) Media Converter to convert and transfer video files to the Philips GoGear. Because the software likes to play a preview of the movie, you may have to download additional codecs to make it work. Copyright-protected or DRM-encrypted video files are not compatible with the GoGear.
-Tha Mp3 Doctor

You must use the updated version of the Philips (Arcsoft) Media Converter to transfer videos to a GoGear.

You may have to download Riva Flv Encoder and convert the YouTube videos to AVI format first. Then you have to use the Philips (Arcsoft) Media Converter to convert and transfer video files to the Philips GoGear. Because the software likes to play a preview of the movie, you may have to download additional codecs to make it work. Copyright-protected or DRM-encrypted video files are not compatible with the GoGear.
-Tha Mp3 Doctor

Sounds like Philips reached an agreement with Arcsoft. Since the video conversion software is Arcsoft's, Philips does not support it. The last time I remember, Arcsoft charged for most tech support. Welcome to corporate America.

Download the upgraded version of the Philips (Arcsoft) Media Converter from www.usasupport.philips.com. If the upgraded version still does not recognize certain file types, download a free program called Riva FLV Encoder - it is supposed to be a program that converts video formats to FLV format, but it has the neat feature of being able to do the opposite. Any video file that the Philips does not recognize can be converted to AVI format using Riva. Make sure the audio feature is enabled in Riva or you will get picture and no sound. Once it is converted to an AVI, the Philips Media Converter will see it, and you can either convert the file to a folder, or you can transfer it directly to the GoGear. Note: the Philips Media Converter will not properly convert video files that are longer than 15 minutes long - in order to transfer an entire movie, you will have to use video editing software to break the long file into 15-minute chunks. You will then have to convert the chunks using the Philips Media Converter.

-Tha Mp3 Doctor

You have to use the Philips/Arcsoft Media Converter for video files.

"guess wut!!! I just figured it out....it was the vista codec package that was sitting on my laptop that I had downloaded free which was causing the problem and for a minute I doubted the Philips company guys....After removing that package the files got converted perfectly and I can see the videos on my player...Ciao and thx if anyone was trying to figure this out"