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Sounds like by default you pick up intercom depends on what flexible access code 14 would do... Or even 1.. Some people use one to transfer directly to voicemail.. So maybe your sending an air out call to extension 40 to voicemail.. Unlikely but no way to know unless you know what flexible access code is.
I'm not familiar wiht Edge terminology, but the idea is you set the transfer recall time to something less than the call forward to voicemail. It means that any calls to voicemail have to be direct transfers and there may be some auto attendant issues.
The default password on partner voicemails is 1234. The reason for the call returning to the extension that transferred the call to the new extension is probably because the cover vmsisn't set up for the new extension.
To check the vms cover for that extension, at either extension 10 or 11 press feature 00 and press the left hand intercom button twice. The display will say system programming.
Enter #310, the display will sayAutomatic VMS Cover Extension:
enter in the extension number of the new extension.
The screen will say either "1 assigned" or "2 not assigned"
enter in 1 (assigned)
press feature 00 when finished.
I understand that you would like to bypass Auto Attendant for your lines.
On extension 10 or 11
Left Intercom, Left Intercome
Enter your extension number
Do the same for all of the lines.
Go to your extension to program a voicemail cover button. Without it being on voicemail wont pick up
Press Feature 00
Select a button and call it Call Cover press it
Enter Feature 15
Press that button so the green light lights up.
What kind of phone system? If Partner, it sounds alot like you lost all your programming, so the phone system isnt programmed to know where the voicemail is. So hwen a call comes in, the ports where the voicemail is, ring, so they pick up, but dont know what they are to do with the call, so they shove it to the receptionist.
#505 needs to be programmed, then #206, that will get you to at least asnwer incoming calls.
Usually technicians setup the pilot number to voicemails as extension 555 or 850. If you dial one of these extension and voicemail picks up press *. Your user ID will be your extension and your password should be your extension plus 997. Once in voicemail follow voice driven menu.
if you can not transfer a call to voicemail, there isnt a mailbox made. If you transfer a call and it doesnt go to voicemail, then there isnt a mailbox OR it isnt assigned to the voicemail group.
To assign a phone to go to voicemail (if there is a mailbox made) at extension 10 or 11 press feature 00 LEFT intercom Left intercom #310 (auto VMS cover) group 7 enter extension number. If it says 2 not assigned, press "1" so it says assigned. Press feature 00 when done.
If it still does not work, you need to build a mailbox. Will need to know EXACTLY which voicemail it is in that case.