Question about HP OfficeJet 6110 All-In-One InkJet Printer

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I have a dial tone, but cannot receive or send faxes

The phone line is working and the cable is fine. But when I dial a fax number, nothing happens. Is there a problem with my set-up?

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  • lucas_gnehm Jan 14, 2009

    No. It is a private phone line, so no need to dial 9 or 0 before making a call

  • 240cpa May 11, 2010

    Do you need to dial 9 or another number to get an outside line first?

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After trying everything, I reset the machine to factory settings (press Menu, then 7 for Maintenance). I then also changed the fax cable to the telephone socket. Despite a computer shop telling me that I need a BT to RJ11 cable (I think this is a modem cable), the correct thing is to use a simple telephone cable. The look exactly the same from the outside (both plugs), but apparently they are wired differently which may not be visible from the outside. Now it suddenly works again!

Posted on Jan 15, 2009

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None of our faxes are going out and we receive error number 87


set the fax so you can hear dial tone... if no dial tone then check the fax line.... if fax line plugged in... plug it out of the fax and plug into a phone... if still no dial tone then change fax cable... if dial tone... then call your cell... if static... fax wont work call phone company... if you get a funny signal call phone company...

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I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone? When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work. If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP. If you can verify that, we can go from there.

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Can't send or receive fax hagans@loadednet.com.au


Check the cable, i.e. plug an analogue phone into the cable and listen for a dial tone. If none, are you plugged into a digital line?

If a dial tone is heard, is it an intermittant dial tone (message waiting) because this can stop the fax from working. If so, resolve this and try again.

Do you need to dial a number to get an outside line? If so this needs to be entered before the fax number on outgoing faxes.

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check the the phone line, The fax sinal need good clear. Surely,plug the phone-line is rigth line socket. If you do that all, the broblem is still happenning,need to change "relay" on moderm fax board.

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I am unable to send fax, I get a 'phone line error' message. The phone line is fine, I checked it by pluging a seperate phone into it. When I go to 'On Hook Dial' I do not get a dial tone on the fax...


Please check the dial tone by following the instructions given below:
1. Press "Fax Mode."
2. Press "Menu."
3. Press "Up Arrow" or "Down Arrow" repeatedly until On Hook dial is highlighted.
4. Press "Select" twice.
You can now hear the dial tone of the telephone line.
5. Enter the number to which you want to send a fax.
Note: Press the keypad numbers to use an automated answering system.
6. Press "Start Black."

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I have exactly the same problem! did you find a solution or reason???

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Cannot send or receive faxes.


Try a phone hand set on the wall jack to make sure you can get a dial tone and the line is alive.
Then plug the fax phone line into that wall jack. Make sure the phone line is also in the right port on the back of the Officejet printer, where it most likely says LINE -IN and NOT where it shows an image of a phone set.

RDO

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1 Answer

Office jet all in one printer 4215


If you are using speed dial to dial the fax number, the HP Officejet
might be dialing too fast or too soon. To solve this problem, try one
of the following:
Try manually dialing the fax number from the HP Officejet front
panel, or from an attached phone. For information, see send a
fax using monitor dialing
on page 43 or send a fax manually
from a telephone
on page 43.
Re-create the speed dial setting and insert some pauses. For
information, see create individual speed-dial entries on
page 56.
If your telephone line has a PBX system, make sure you are dialing
the number for an outside line before dialing the fax number.
The receiving fax machine might be having problems. To check this,
try calling the fax number from a telephone and listen for fax tones.
If you cannot hear fax tones, the receiving fax might not be turned
on or connected, or a voice mail service could be interfering with
the recipient’s phone line.
http://h10032.www1.hp.com/ctg/Manual/c00095626.pdf

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2 Answers

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Before you begin


To pinpoint the cause of the issue, please record answers to the following questions:

Can a fax be sent or received?
Can a fax be sent, but not received?
Has the fax function ever worked in the past?

Any error messages may also help to narrow down the cause of the issues.

Print out the following:

- a settings list to view the current fax settings
- a receive log if there are issues receiving faxes
- a send log if there are issues sending faxes
- an activity log if faxes cannot be sent or received.
Initial checks
If the fax option has worked in the past and does not do so now, check that the same connection is being used and that it still works.
Check to see if any configuration settings have been changed that could have affected the fax settings.

Faxes cannot be sent/received:
If you are using a digital line, you need an analog card, an ISDN adapter, or an ADSL filter in order to send faxes.
If a PBX is being used, an ISDN Adapter/ADSL filter will not be used as these are supplied within the system. (A PBX is normally used within a company to share a small number of public lines among a large number of private ones to save on cost.) For instructions on configuring the X6100 Series machine with a PBX, see How and When to Use the PBX Option.
Check the phone line (without the printer):
Test the line by connecting a phone directly into the phone port.
Check for a dialing tone.
If you cannot hear a dialing tone, try another phone cable. Once you can hear a dialing tone, you know that the phone port is live and working.
Make sure the RJ11 cable is not damaged.
Check that the printer is accessing the dialing tone correctly:
Press the Options button on the operator panel five times until ON HOOK DIAL is displayed.
Press Select. You should hear a dialing tone.
If you can't hear a dial tone, make sure that the speaker volume is set to High. (Go to Fax, press Options eight times until SPEAKER VOLUME is displayed, then use the plus or minus buttons to change the setting to HIGH. Press Select.)
If there is still no dial tone, unplug the power cable and the phone lead, then plug them back in and try again.

Faxes can be sent but not received:
Connect the Lexmark All-in-One directly to the phone port. IMPORTANT: Do NOT connect any phones to the EXT port.
Make sure the Fax receive mode is set to answer the fax after 3 rings. (Press the Fax button on the operator panel and then press Options three times until ANSWER FAX WHEN is displayed. Change the settings using the - or + buttons as appropriate.)

Faxes can be received but not sent:
Make sure that Country Code is set correctly:
Press the Fax button on the operator panel and then press Options 15 times until Advanced is displayed.
Press Select.
Press Options 13 times and then press the + or - button until the right country is displayed.
Press Select.

IMPORTANT! These tests must be carried out with NO EXTENSIONS, i.e. phones or answering machines, connected to the EXT port on the All-In-One.

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1 Answer

Can't receive or send faxes


Are you pressing the speaker/hook/manual dial switch (not sure of its label)?

 

Make sure phone line from wall is connected to fax's line socket not the ext. one

 

Is it in Fax mode? Can you copy OK?

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