Question about HP Scanjet 5500c Flatbed Scanner
Until last night ScanJet 5500c worked just fine. Tried to scan a new picture this morning and all I get is a mostly black image. There is some yellow/brown color and the scan is a full page (8x11). The picture I'm scanning is 5x7. I have tried this: 1) Uninstalled/installed the scanner through Device Mgr. 2) Uninstalled/installed software (HP Photo & Image v2.0) 3) Tried a different USB cable 4) Unplugged power cord for 60+ seconds to reset scanner 5) Used HP Chat support to troubleshoot 6) Checked all connectors, switched USB ports Nothing seems to help. The scanner is hooked up to a XP Pro (SP2) laptop computer with 1 Gb RAM, 3.0 Ghz processor, less than 2 yrs old. Any hope that this scanner will work or is it a total loss? Tor-Eddie
This looks like a CCD failure. Can the image be corrected in the PC software Which image editor are you using?
Posted on Jun 14, 2007
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