Question about HP Scanjet 5500c Flatbed Scanner

1 Answer

No picture image when scanning

Until last night ScanJet 5500c worked just fine. Tried to scan a new picture this morning and all I get is a mostly black image. There is some yellow/brown color and the scan is a full page (8x11). The picture I'm scanning is 5x7. I have tried this: 1) Uninstalled/installed the scanner through Device Mgr. 2) Uninstalled/installed software (HP Photo & Image v2.0) 3) Tried a different USB cable 4) Unplugged power cord for 60+ seconds to reset scanner 5) Used HP Chat support to troubleshoot 6) Checked all connectors, switched USB ports Nothing seems to help. The scanner is hooked up to a XP Pro (SP2) laptop computer with 1 Gb RAM, 3.0 Ghz processor, less than 2 yrs old. Any hope that this scanner will work or is it a total loss? Tor-Eddie

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  • Tor-Eddie Fossbakk Jun 28, 2007

    How do I fix a CCD failure?
    Image cannot be corrected by software. The problem occurs both when scanning pictures and documents.
    Using HP Photo & Imaging software (came with scanner). Also tried MS Office Picture Manager, but same.
    Would repairing the scanner cost more than buying new?

  • James Emans
    James Emans Jan 23, 2008

    I have recently experienced the same problem...scanner worked fine one day and then nothing but a black image. At best the image is very dark with a vague outline of the image to be copied.



    Did you find a repair?

  • James Emans
    James Emans Jan 23, 2008

    I'm experiencing a similar problem. Scanner worked fine one day and then all of a sudden nothing buy a very dark scanned image. At best a silhouette of the image is visible.



    Did you ever find a repair

  • wnh19 Mar 09, 2009

    I have the same problem came in one day and the scanner is printing dark and some light colors around the edge can almost make out the edges. It is completely black in the middle of the document and ligher around the edges of the document. Did anyone every find a fix for this are do I just need to purchase another one?

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This looks like a CCD failure. Can the image be corrected in the PC software Which image editor are you using?

Posted on Jun 14, 2007

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