Question about Canon XL2 Mini DV Digital Camcorder

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Canon XL2 wont record or playback tapes - grey lines.

I have a Canon XL2 (Pal version) for just over 2 years. One day it started to show pixelated lines accross the screen while playing back a tape. I cracked open a brand new tape, recorded a few seconds then played it back. 3 horizontal grey lines now appear on the playback. The tapes are ok as far as i know. I tried cleaning the heads but it hasn't made any difference. What is the problem and how can i get it fixed as this is the only camera i have and i need it to make an income. Has anyone been able to get it fixed for nothing through Canon? For the price i paid i would of expect the camera to have lasted longer than this! I have only used it for about 60 hours of filming so far. Thanks to anyone that can help!

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  • Jon Jan 15, 2009

    Yeah i though as much but how do i fix it? I've used a cleaning tape but it hasn't made a difference. Can i clean it myself or should i get a Canon service centre to look at it?

  • Anonymous Mar 16, 2009

    just got my xl-2 back from canon with the same problem with banding and dual fields for the 2nd time 10 minutes into filimg same problem i'd think twice about buying from them again.

  • tom924 Mar 16, 2009

    just got my canon xl-2 back for the second time from canon for the same problem as you 10 minutes after using it after service from yes, canon same problem. I 'd think twice before buying from them again.



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The video heads may be clogged. Depending on the severity of clogging, if minor, you can clean the heads with the head cleaning tape other option would be manual and direct cleaning by technician. First, open the tape loading area for dust removal by canned air, clean pinch roller with Q-Tip using denatured alchohol and try it. If it did not do the job. Assigne it to a technician for about $99 for a professional cleaning. Good luck -James. For further assistance by email, go to www.camerarepairjapan.com

Posted on Mar 27, 2009

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Dirty heads...

Posted on Jan 14, 2009

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I had the problem of the horizontal grey lines with some pixels of pink. I ran the dry head cleaner a few times and the lines became solid grey with the sound now skipping worse than before. I cried, cleaned again, then played the tape. I did this about 4 times and still had no luck.

I then decided to try to record with a new tape around the room to see what would happen. After recording I played the tape back and it worked perfectly. I then went back the old tape that would not play properly and it worked fine! Seems like when I used the record button after cleaning it a few times everything worked fine, wierd.

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