New washer, Maytag title, but RCA unit--knocks and clanks
New, Nov. 2007, loud knocking noise during agitation, louder metal to metal clanking noise when changing from agitate to spin. Reported, service order # 94895278 Jan., 2008. Technician stated normal sounds because of direct drive. It's getting louder and louder, it's hard for me to imagine that something that hammers this loud is not causing significant wear and tear on critical parts. I have never heard any washer making this loud knocking noise before. I must shut utility door to hear conversation in home.
I bought a maytag, then found out from technician that it is RCA unit. I was not happy with this switch, but went along with diagnosis until washer getting louder and louder.
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If the metal noise is like rattling, as first thing check the object trap located behind the trim at the base of the washer. Check also through the basket holes and inside the tub if there is any foreign object stuck that may be causing the noise.
From the description the noise looks more like that of a broken spin basket support, which is a common fault on Duet. This fault will result on a rithmical loud clank that occurrs more or less when the basket is passing through the same position.The basket supports are located at the back side of the basket.To reach the part an almost complete disassembly of the appliance is required. The spin basket and its support is covered by long term warranty (ten years or lifetime).
Call Whirpool at the number listed on the manual, tell them the symptoms and eventually mention that a technician suggested the problem being the basket support, and check conditions for repair. The repair will be probably covered by manufacturer.
there should be a rubber washer with the bolt. if it is missing the bolt may back of during agitation. also the threads on the transimision may be stripped. Some Green lock tight found in most hard ware stores should help. the knocking noise is probably due the agitator coming loose.