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There is paper shredding that has built up and covering the sensor. It takes a bit of work but needs to be cleaned out time to time. Unplug it and get any long thin tool and start pulling out the paper stuck behind the cutters, around and above. That will fix your problem.
That shredder is as weak as they come - it is probably a broken plastic part inside the mechanism. Recommend you throw it away and get the Amazon Basics shredder, your experience will be much better. Sorry.
I had the same problem. My husband took it apart & found that there is an infrared signal that is supposed to recognize when there is paper going through & then when it stops going through it is supposed to turn off. The problem was that the infrared signal burned out & therefore the automatic shut-off will no longer work. You will just have to manually shut it off each time.
Check to see if cutting shafts are turning in either forward or reverse operation. If not and you can hear the motor running the take off cover and check plastic gear drive train...probably something broken in there.
took the shredder section apart, cleaned out the gears of paper and a broken mount (plastic piece), and hand turned the electric motor to free it up. After assembly, the ready light works and so does the FWD/REV directions for shredding.
I had the same problem with my Novitech Model: PS-026/B2 only working in reverse but not forward. So I decided to take it apart and see if I could find any loose wires, broken parts etc. Keep in mind I am not a paper shredder mechanic, but I was able to fix it, at least for the time being, and here is how:
1. Unplug the machine, and I mean it. Make sure you unplug the machine before you start any fixin'. Unplug the machine!
2. I unscrewed the 7 screws located at the bottom of the case
3. I carefully separated the cases and made sure I did not allow any tension on the few wires that span the case halves
4. With the can of electronics duster I use for my computer keyboard, I sprayed all of the electric contacts, making sure I did not spray any of the grease at the gears. I poked the straw in all of the switch housings and the motor.
5. If you feel a little adventurous, you can remove the 6 screws that hold the cover and safety switch in place. At this point pay attention to how the safety switch arm is positioned ( take a picture if you have to) so it will be in the correct position during assembly. Remove the cover and look for anything that could be caught in the shredders. Remove any foreign matter with tweezers or needle nose pliers. Replace the safety switch and cover, make sure the switch arm is in the same position before you took it apart.
6. Put the two case halves together making sure there are no wires pinched inbetween. Put the seven screws back where they belong and tighten snugly ( do not over tighten cause you will break the plastic, guaranteed!)
7. Place the machine on the waste bucket and plug it in. And voila the motor should start buzzing and humming like it was brand new.
I used needle-nose pliers and regular pliers to pull out all of the jammed paper -- it took an hour but I finally got it. I never did find a release mechanism even after I took the top apart. Thanks anyway!