Question about HP OfficeJet J4580 All-In-One Laser Printer

1 Answer

"No scan options, refer to devise docs."

Unable to scan...Newly purchased, the only documentation included is "Setting up the Fax"...
I have removed any unused devices from my printer and fax files, Didn't help...can you?

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  • hanlon450 Jan 15, 2009

    Thanks...Big Help...

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  • 731 Answers

Hi

I have provided the troubleshooting doc, please follow this to resolve the issue.

Solution:

Follow these steps in the order presented to resolve the issue.

Step one: Verify that the Digital Imaging Monitor is ready

The Digital Imaging Monitor must be running in order for the Scan To function to work. The Digital Imaging Monitor icon normally appears in the system tray at the lower-right corner of the computer screen, and the monitor is ready when a check mark appears on the icon after Startup is complete.

If the Digital Imaging Monitor is in the system tray, proceed to Step two.

If the Digital Imaging Monitor does not appear in the system tray, follow these steps.
Windows 98, Me, and XP

1.Click Start , and then click Run .
2.In the Open text box, type msconfig .
3.Click OK .
4.In the System Configuration Utility window, click the Startup tab.
5.Search the list for HP Digital Imaging Monitor .
6.If HP Digital Imaging Monitor is not on the list, the driver was not correctly installed or a custom install was used. 7.Proceed to step three to uninstall and reinstall the software.
8.Select the HP Digital Imaging Monitor check box.
9.Click Apply , and then click Close .
10.Click Yes to restart.

Windows Vista

1.Click Start .
2.In the Start Search text box, type msconfig and press Enter .
3.On the User Account Control window, click Continue . The System Configuration Utility window displays.
4.Click the Startup tab.
5.Search the list for HP Digital Imaging Monitor .
6.If HP Digital Imaging Monitor is not on the list, the driver was not correctly installed or a custom install was used. 7.Proceed to step three to uninstall and reinstall the software.
8.Select the HP Digital Imaging Monitor check box.
9.Click Apply , and then click Close .
10.Click Yes to restart.

Step two: Populate the destination list

1.The destination list must be populated in order for the Scan To function to work. Follow these steps to populate the destination list.
2.Open the HP Solution Center. Use one of the following methods to open the HP Solution Center.
3.On the Windows desktop, double-click the HP Solution Center icon.
4.On the taskbar, click Start , Programs , or All Programs , click HP , and then click HP Solution Center .
5.If more than one HP device is installed, click the tab for the All-in-One product. The HP Solution Center shows only the functions, settings, and support options that are appropriate for the selected HP product.
6.Click Settings .
7.Click Scan Settings and Preferences .
8.Click Scan to... Setup .
9.Click the Destination List tab.

NOTE: Depending on the computer performance, it can take several minutes for the Front Panel Destination List to populate after the printer or computer is turned on.

10.If the Front Panel Destination List is empty, continue with this procedure.
11.If the Front Panel Destination List contains valid scan destinations, proceed to step three to uninstall and reinstall the software.
12.Click each program to include on the Scan To list.
13.Click the Add arrow.
14.Click OK .
15.Scan a document using the Scan To button on the front panel.
16.If the scan fails, try to scan using the HP Solution Center Scan button.
17.If the scan still fails, proceed to Step three to uninstall and reinstall the software.

Step three: Uninstall and reinstall the software

1.Insert the software CD into the CD-ROM drive of the computer. The software installer should automatically start.
2.If the software installer does not automatically start, complete the following steps.
3.Click Start , and then click Run .
4.In the Open text box, type X:\setup , where X is the letter of the CD-ROM drive.
5.Click OK .
6.On the installer screen, click Uninstall . If there is no Uninstall option, the software installation is incomplete.
7.Insert the software CD into the CD-ROM drive of the computer. The software installer should automatically start.
8.If the model supports custom install, install HP Imaging Device Functions to scan from the printer. The recommended install will install this feature automatically. It must be manually selected during a custom install.
9.Follow the onscreen instructions until the printer software is completely installed.
10.After successful installation, scan a document.

Step four: Service the product

If you have completed all the steps listed above and are still experiencing a problem, service the product.

Thanks
Riz

Posted on Jan 14, 2009

  • Mohammed Rizwan
    Mohammed Rizwan Jan 15, 2009

    Your most welcome....ask me if there is any HP all in one printer related issue

    Thanks
    Riz


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1 Answer

Mx 320 fax showed me memory full, How can I delete the memory? I need to send a fax but I can't.


If the machine receives a fax under one of the following conditions, the machine will not be able to print the received fax and will automatically store it in its memory.Ink has run out while receiving a fax.Paper has run out while receiving a fax.
  • Paper other than A4, Letter, or Legal-sized papers are loaded.
  • OFF is selected for Auto Print in User Settings.
  • You pressed the Stop button to cancel printing of a fax.

1. Make sure that the plain paper is loaded in the Rear Tray.

2. Display the Memory reference screen.
(1) Press the FAX button, and press the Menu button.
(2) Use the left.gif(-) or (+) right.gif button to select Memory reference, and press the OK button.

3. Print all the received documents in the memory.
(1) Use the left.gif(-) or (+) right.gif button to select Print all RX docs.
printallrxdocs.gif
  • To print the list of documents in the memory, select Print memory list.
  • To print a specified document, select Print specified doc..
  • To delete a specified document, select Delete specified doc..
  • To delete all documents in the memory at the same time, select Delete all documents.
(2) Press the OK button.
(3) Use the left.gif(-) or (+) right.gif button to select Yes, and press the OK button.

The machine starts printing documents in the memory one by one.
questprintall.gif
(4) Use the left.gif(-) or (+) right.gif button to select Yes

okdelete.gif

To keep the document in the memory, select No.

(5) Press the OK button.

  • The deletion confirmation screen will appear each time after one document is printed. Repeat the same procedure until all documents are printed.

Sep 21, 2011 | Canon Office Equipment & Supplies

Tip

How to Scan in Windows 7 without Using HP Software


Introduction

Windows7 provides a basic set of scanning drivers, also referred to asWindows Image Aquisition (WIA) drivers, that you can use as analternative to scan a document when you cannot scan using the HPdrivers. You might choose to use these scanning drivers for one of thefollowing reasons:
  • Your product released before Windows7 and HP has not released drivers that support scanning for your product.
  • You have not installed the available HP software that includes scanning.
  • You are troubleshooting a scanning problem and trying to identify the source of the problem.
Method one: Scanning with Windows Live Photo Gallery

To scan a document using Windows Live Photo Gallery in Windows7, follow these steps:

  1. Click the Windows icon c01319360.gif, click All Programs, and then click Windows Live Photo Gallery.
  2. Click File, and then click Import From Camera or Scanner.
  3. Click the product you are using to scan, and then click Import.
  4. Make any desired setting changes, and then click Scan.

Method two: Scanning with Paint

To scan a document using Paint in Windows7, follow these steps:

  1. Click the Windows icon c01319360.gif, click All Programs, click Accessories, and then click Paint.
  2. Click the Paint button (c01886001.gif), and then click From Camera or Scanner.
  3. Make any desired setting changes, and then click Scan.

Method three: Scanning with Windows Fax and Scan

To scan a document using Windows Fax and Scan in Windows7, follow these steps:

  1. Click the Windows icon c01319360.gif, click All Programs, and then click Windows Fax and Scan.
  2. Click New Scan.
  3. Make any desired setting changes, and then click Scan.

on Jan 19, 2010 | Office Equipment & Supplies

1 Answer

UNABLE TO SCAN - "NO SCAN OPTIONS - REFER TO


Hi,

Please click the below link for detailed step by step troubleshooting assistance.

Click here to get the solution


Regards
Riztech

Jan 09, 2011 | HP Photosmart 3310 Printer

2 Answers

Is there a fix for being able to scan hpj3680


Hi Melinda,

Windows7 provides a basic set of scanning drivers, also referred to as Windows Image Aquisition (WIA) drivers, that you can use as an alternative to scan a document when you cannot scan using the HP drivers. You might choose to use these scanning drivers for one of the following reasons:
  • Your product released before Windows7 and HP has not released drivers that support scanning for your product.
  • You have not installed the available HP software that includes scanning.
  • You are troubleshooting a scanning problem and trying to identify the source of the problem.
ScanningUse one of the following three methods to scan a document. Method one: Scanning with Windows Live Photo GalleryTo scan a document using Windows Live Photo Gallery in Windows7, follow these steps:
  1. Click the Windows icon c01319360.gif , click All Programs , and then click Windows Live Photo Gallery .
  2. Click File , and then click Import From Camera or Scanner .
  3. Click the product you are using to scan, and then click Import .
  4. Make any desired setting changes, and then click Scan .
Method two: Scanning with PaintTo scan a document using Paint in Windows7, follow these steps:
  1. Click the Windows icon c01319360.gif , click All Programs , click Accessories , and then click Paint .
  2. Click the Paint button (c01886001.gif ), and then click From Camera or Scanner .
  3. Make any desired setting changes, and then click Scan .
Method three: Scanning with Windows Fax and ScanTo scan a document using Windows Fax and Scan in Windows7, follow these steps:
  1. Click the Windows icon c01319360.gif , click All Programs , and then click Windows Fax and Scan .
  2. Click New Scan .
  3. Make any desired setting changes, and then click Scan

Please reply if the problem persists.


Regards,
Rizwan

Jan 19, 2010 | HP J3680 Officejet All In One Printer

1 Answer

Scanner does not work


You first have to have the HP scanning program running on your computer. When you press scan, it's looking at your computer to see where it will send the image. If you just want to copy you have to use the copy function.

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yeppers..go to HP site, add your model number, and download the larger of the two. should do it nicely.

http://www.hp.com


Also...more self help here

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6 Answers

Hi, Remote Fax Error being displayed


As some fax machines are not capable of receiving color faxes, legal size faxes, or faxes at 200x200 dpi resolution, make sure you are sending an A4 or letter size (not legal size) page at standard resolution:
Press the Black button for a black-and-white fax. Press the Quality button to check the selected resolution.
Make sure the All-In-One has enough memory free when you want to save the scanned documents into memory before sending the fax. Please refer to the following document: Click here to link to the relevant document.
Note: The scanned documents will only be saved in the memory before the whole fax is sent if the Scan Before Dial option is turned on. (This is the factory default.) Up to 50 black-and-white fax pages can be stored in memory at standard resolution when there are no pending faxes in the queue.
Turn off the Scan Before Dial option by pressing the following keys on the operator panel:
Press the Fax button, then press Options 15 times to get to ADVANCED FAX mode.
Press Select.
Press Options nine times until SCAN BEFORE DIAL appears on the LCD display.
Change the setting from Yes to No using the + (right arrow) button.
Press Select.
Note: The Scan Before Dial option controls whether a document is scanned before a call is dialed. This parameter only applies to a mono fax that uses either 200x100 or 200x200 resolution. Higher resolution mono faxes and all color faxes are scanned after the call is dialed and the receiving machine's capabilities are known.
Lower the fax transmission speed to 14400 or even 9600 bps, as some older fax machines are not capable of receiving a fax at a high speed. To do so:
Press the Fax button, then press Options 15 times to get to ADVANCED FAX.
Press Select.
Press Options 10 times until MAX SEND SPEED appears on the LCD display.
Change it to 9600 BPS using the - (left arrow) button.
Press Select.
Turn off ECM (Error Correction Mode) by pressing the following keys on the operator panel:
Press the Fax button, then press Options 15 times to get to ADVANCED FAX.
Press Select.
Press Options 11 times until ERROR CORRECTION appears on the LCD display.
Change the setting from On to Off using the + (right arrow) button.
Press Select.
Note: Turning off this option makes it possible to receive a fax when the receiver fax machine does not support certain error correction modes. The X6100 Series only supports 1-D MH encoding with the error correction. Fax transmissions without ECM and other ECM types can result in bad quality on the received page.

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2 Answers

Hi, Remote Fax Error being displayed


NOTE this option may vary to printer try USING OPTIONS TO SET CHANGES


To resolve the problem, try the steps below. After each step, try to send a fax again.

1. As some fax machines are not capable of receiving color faxes, legal size faxes, or faxes at 200x200 dpi resolution, make sure you are sending an A4 or letter size (not legal size) page at standard resolution:
* Press the Black button for a black-and-white fax. Press the Quality button to check the selected resolution.
2. Make sure the All-In-One has enough memory free when you want to save the scanned documents into memory before sending the fax. Please refer to the following document: Click here to link to the relevant document.
Note: The scanned documents will only be saved in the memory before the whole fax is sent if the Scan Before Dial option is turned on. (This is the factory default.) Up to 50 black-and-white fax pages can be stored in memory at standard resolution when there are no pending faxes in the queue.
3. Turn off the Scan Before Dial option by pressing the following keys on the operator panel:
1. Press the Fax button, then press Options untill u see ADVANCED FAX mode.
2. Press Select.
3. Press Options nine times until SCAN BEFORE DIAL appears on the LCD display.
4. Change the setting from Yes to No using the + (right arrow) button.
5. Press Select.
Note: The Scan Before Dial option controls whether a document is scanned before a call is dialed. This parameter only applies to a mono fax that uses either 200x100 or 200x200 resolution. Higher resolution mono faxes and all color faxes are scanned after the call is dialed and the receiving machine's capabilities are known.
4. Lower the fax transmission speed 9600 bps, as some older fax machines are not capable of receiving a fax at a high speed. To do so:
1. Press the Fax button, then press Options untill u see ADVANCED FAX.
2. Press Select.
3. Press Options untill u see until MAX SEND SPEED appears on the LCD display.
4. Change it to 9600 BPS using the - (left arrow) button.
5. Press Select.
5. Turn off ECM (Error Correction Mode) by pressing the following keys on the operator panel:
1. Press the Fax button, then press untill u see to get to ADVANCED FAX.
2. Press Select.
3. Press untill u see ERROR CORRECTION appears on the LCD display.
4. Change the setting from On to Off using the + (right arrow) button.
5. Press Select.

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