Question about IBM 4610 TG4 Thermal Label Printer

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Suremark 4610 on Sure POS system/ Laptop T23

I normally dont support POS systems but trying to help out a client. He recently replaced a 4610 printer and now his printing is not the same. Looks like the spacing is off. Can this be changed via windows or are there settings in POS system.

http://www-01.ibm.com/support/docview.wss?uid=pos1R4000111

Document link notes printer configuration can be changed but not sure if this can be down.

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