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This is a very common problem with the RCA Opal. You need to goto the RCA website and download the latest firmware. http://www.rcaaudiovideo.com/product.aspx?product=408 Download the firmware from there. Plug in your mp3 player. (don't worry if it cant be found bye the PC it will when the firmware installs) After the mp3 player is plugged into the usb device of your pc install the newly downloaded firmware. And it should work fine.
Some models have reset switches some do not. Look on the back of your mp3 there should be a tiny hole there. That is the reset switch for most opal. Other way to reset is hold power button down for 15 seconds.
If you cant find it you will have to go to the RCA website and download the latest firmware.
Download the firmware again. after its download get the firmware you just download and install that one. Make sure mp3 player is hooked to your pc. Go to add hardware. Have windows look for MTP device. while the firmware is installing. after its installed leave it hooked to pc for about 1 hour to give it a little charge. You should see a new folder Opal. Let me know if that helped