Hello my zune (which is used and I just got from a friend) was working great, froze on a song, and then turned black. Its still on a black screen and nothing works... :(... i've heard that draining the battery will help? any ideas, solutions? thanks so much
I just had this problem. Try an emergency restart. Hold down the <- arrow button (the button on the left) while pressing the up button on the pad. Hold untill it until the zune symbol comes on screen. Hopefully that will fix it, thats what I did...
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If it freezes up hold the pause button and turn it off, then hold down
the back button and up on the keypad and it will restart. If for
some reason it keeps freezing constantly I suggest you contact zune.
To restart the Zune device, follow these steps:
1. Set the Hold switch to the unlocked position.
Note To make sure that the Hold switch is in the unlocked position, you may have to move the switch back and forth until the switch is in the correct position.
2. Press and hold the Back button while you press the top of the Zune pad
I turned on my Zune and the screen froze so I turned it off but it would not turn back on.
I went online and read somewhere that if the screen freezes then you should press up and back and wait for the zune insignia to come on. Well my zune was not just frozen it would not go on but I tried the up and back thing and it worked. it took about 9-13 seconds but it worked so give it a chance and if that doesn't work try charging it overnight. Hope that helps :D