My RCA vcr/dvd player did the same exact thing. I opened it up and tried it again with the cover off----it worked perfectly. Seems as thought the cover might have been pressing on the inside unit top and possibly binding the slide movement. There is a bearing assembly there that might be involved.
I reassembled the cover and had a partial recurrence of the problem. Then, as I punched the open button I slapped the case sharply on top, and the side came out. You might open yours and see if there is anything physically causing some mild binding Good Luck!!
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OK I fixed it. One of the CD's had gotten stuck between trays in the loader. I pulled out a few CD's by forcing open the trays gently. However even after removing as many cd's as possible one was still stuck.
1. Remove screws holding cover plate on in back and sides.
2. Remove cover.
3. Lift face plate latches and lift over top of unit. Remove serial cables from face plate and place aside. Remove screws from back of CD tray unit and bend back metal tab with flathead screwdriver. Lift CD unit up on one side so you can get your fingers up inside underneath and push stuck cd towards tray openings. You can gently force top few trays out. You may need to shake unit so that stuck cd reaches open end. Pull out CD.
4. Replace faceplate and connect serial cables. Plug in power cord, power on unit and make sure trays will eject normally.
5. Put it all back together!
I think that ; somehow someone bumped the unit and dislodged a DVD from the tray.. thus impeding the opening mechanism as well as the turntable (the unmeshing gears). I would unplug the unit and remove the screws holding the top cover on , and take a look at the tray . once thats done , let us know how this is going.
Thanks for using FixYa. Please follow this procedure to reset the region code (or to make it region free). Open tray and remove any disks in tray, then Close the tray.1. Switch Off Player and Unplug from mains wait 30 seconds (this clears RAM)2. Reconnect to mains3. Turn on player with remote.4. Press ENTER on remote.5. Press 8, 4, 2, 6, 9. Using keys on remote.if your player is already set to region 26. Press ENTER on remote. (The tray will open and player will power off and close tray.)7. Switch on power from remote.8. Player is now Region Free.Allows both region 1 & 2 DVD's to play.
Please do accept the solution if the issue is resolved or else revert for further assistance.
On the 321 systems turn off the power and unplug the power cord from the bass module. Wait 5 minutes and plug it back in. Then, simply hit the "stop/eject" button on the media center itself (do not turn it on first)..this should release the tray unless there is a mechanical failure inside the tray mechanism itself.
Thanks to Matthew O;Neil for the the tip,...Italo
On a Lifestyle system with a tray that won't open, try this: Turn off the power to the system and unplug the power cord to the back of the media center itself. Wait 5 minutes and plug it back in. Then, simply hit the "open/close" button on the media center itself (do not turn it on first)..this should release the tray unless there is a mechanical failure inside the tray mechanism itself.
If this does not work, then call Bose when you are home with the system at 800-367-4008.
We had the same Pioneer DVD "tray lock" problem and I tried holding the button for 10 seconds and nothing happened. Tried 30 seconds, nothing happened. Tried almost a minute and nothing happened.
What worked: Not sure how long I held it the last time, but was holding it down while very very gently picking with my nails at the edge of the tray to try to pry it out a bit, and it opened! Now it seems to be working again.