SOURCE: singer futura model 900 sewing machine
Recently had same problem. Underneath the bobbin area on the bottom of the machine is a small white plastic piece that resembles a fan. Singer calls this the bobbin cam actuator. It is usually cracked along the sleeve that fits over the metal pin, bar? This is the mechanism that lifts the bobbin when it is wound. When its broken it can't lift the bobbin to be wound properly.
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