Question about Computers & Internet
The solution offered by the FixYa expert probably would have worked but was a poor solution. I needed help with a particular piece of software - Adobe Premiere Elements and the expert by-passed my software and told me I needed to convert my video using a different piece of software to which he/she gave me the URL. After paying for FixYa help and being very uncertain about the advice, I turned to Adobe and paid them for assistance. The Adobe tech support was excellent and they were able to pinpoint the editing problem that I had encountered. I had learned how to edit the beginning or end of a video clip but not how to delete segments within a video. One solution ended up being: 1. cut the video into segments with each segment beginning or ending with unwanted material; 2. delete unwanted portions from the shorter segments
BTW - I did not need to convert my video, as the FixYa expert had indicated. It was fine, just as it was.
One problem with the FixYa "expert" was that his/her written English was very difficult to understand. It appeared that English was not this individual's native language and that he/she needed better command of English in order to give any confidence to folks needing help.
Posted on Jan 15, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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