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My webroot can't talk to the internet

It can not finish the down loading. I wish I never had never pay for this program. All it has been is one thing after another that goes wrong with it

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Hi i can help you if i can understand with what issue you are facing

Posted on Jan 14, 2009

  • Milind Shetti
    Milind Shetti Jan 14, 2009

    hi i can help you if i can understand with what issue you are facing

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Slow computer


If you are referring to the Internet, there are some easy solutions. Clearing your cache, cookies, and history may help, so try that first.

I highly recommend using a program that will do this for you, called CCleaner, which can be found here: http://www.piriform.com/ccleaner

If you do not want to download software to do this for you, you can do it manually.


If you use Internet Explorer 8+: Click on "Tools", select "Delete Browsing History..." and make sure to select temporary Internet files.

If you use Google Chrome: Click on the settings tab directly under the "X" button in the top right corner, click on "Settings", click on "Show advanced settings...", and under the Privacy header click on the button titled "Clear browsing data...". From here, select whatever applies.

If you use Mozilla Firefox 4+: Press CTRL+SHIFT+DEL on your keyboard.


If you use another browser, use a search engine (Google, Bing, etc.) and search "how to clear cache on *insert browser here*"

Again, this is assuming that you are talking about the Internet. If you are talking about your computer in general, then there are many things you can do, so don't worry.

If you have any more questions, let me know. I'm happy to help :)
-Brian

Jan 21, 2013 | PC Desktops

5 Answers

Uninstall Webroot Anti Virus with AntiSpyware from my computer system? Thank you very much Kenneth R Pasmore pasmore@rogers.com


Download and install the two following applications:
Spybotsearch and destroy:
http://www.safer-networking.org/it/download/index.html
Malwarebytes:
http://www.malwarebytes.org
Install, update and run these two antimalware applications and let me know how you get on.

Jul 31, 2008 | PC Desktops

1 Answer

How do I view my computer's internet explorer log files


The file which u are looking for is index.dat located in your \windows\cookies directory but it can be cleaned with programs like window washer from WebRoot software.

Nov 06, 2010 | PC Desktops

1 Answer

Can't download outlook can't send e-mail


Right click on the letter
drop down to SEND TO: mail recipient...(that's it-address and send)
If you have Outlook Express is the baby (free) that comes with Windows Operating System...so if that is what you want, START->PROGRAMS->OUTLOOK EXPRESS ... now if you are talking about just plain "OUTLOOK" that is a program purchased in Microsoft Office Suite- Word-Excel-Publisher-Outlook-Access...like that
You do have your email set up to send-Yes...if no call your ISP (internet service provider) and have them talk you through it on the phone. You're paying for the service and they are usually pretty good at helping.
I hope I understood you and gave you some help.

Apr 21, 2009 | PC Desktops

2 Answers

According to my service provider webroot antiviris is blocking me from sending e-mail


A quick way to test this is to reboot your computer and press F8 as it starts up. Select Safe Mode with Networking and try your email. Antivirus programs do no usually run when you are in safe mode so if your email works they could be right.

Instead of trying to figure out why it blocking your email, the simplest thing to do would be to go to the control panel, add and remove programs and remove webroot. Then reboot your computer and reinstall it.

Sep 30, 2008 | PC Desktops

1 Answer

I downloaded to get the webroot AntiVirus started. I didn't accept the agreement because it said that I would be responsible for any fees. What kind of fees were they talking about?


Probably the fee to use the software. If it's provided as "Freeware", then there is no charge.
Shareware is an honesty system, where you pay after using a product after 30 days or whatever the author has outlined in the agreement.
Commercial software is also available for download, but it is not free to use.

In any case, if you have never provided payment information to a company, it'll be rather hard for them to charge you.

Either re-read the agreement and find out what fees they are talking about, or try another free software, such as NOD32. That's a great one. =-]

Aug 20, 2008 | PC Desktops

1 Answer

I received this message from my computer. "C:\programdata\webroot\desktopfirewalcrash.dup" and was told to send to support @ webroot.????


Yes. Webroot is the program having a problem. So, google for webroot homepage they will be able to help you better then anyone here.

Aug 20, 2008 | PC Desktops

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