I re install my deskjet 3690 software and it works fine with every other program i have got on my computer except with HP Director, then i got a message stated " Cannot communicate with scanner, try to re install software ".
I reformatted my computer with Windows XP home addition and re install all programs except IE 7. I then re install the scanner driver and HP director that was distributed with the scanner, and after that Director was working fine Thanks Dirk
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If the reason for trying to use the software is nothing more than to have a photo editor / cropper / etc... buy a different program!
My experience with HP has been great, except for the fact that their software is ridiculously large, and filled with fairly useless add-ons. I have used various imaging software/photo editing software for many years, but rarely ever that of the scanner's manufacturer because of functionality. If you want a decent program, check cnet.com, under downloads... you can find wither freeware or introductory software that rivals most basic manufacturer's products!
i ve been solving ur problem through live chat... when my power got cut.... pls respond to my omments to the chat.... u can go to ur "my profile" page and clik on the chat.... the entire transcript will be available.... though we might not be able to chat... we might still respond through comments...
Disconnect the printer or at least be sure it is turned off.
I'd do both and reinstall the CD software program that came with
the printer. When the software program asks you to connect the
printer to the USB port, do so and it should again work properly.
Hope this helps. Bud